Telemarketing Don'ts

In the telemarketing sales profession many sales are lost within the first twenty seconds of the pitch when it comes to executing a telephone sales presentation. Successful salespeople will greet customers with warmth and let their personality naturally sell themselves as a person first. The buyer, in many cases, decides first, before even hearing about the actual offer, if you are a person he or she would like to do business with. When the telephone sales process is not successful it is oftentimes because the salesperson fails to connect with the prospect quickly using a rapport building greeting and opening. The worst part about this is that the potential customer remains on the line and hears you out already having made up his or her mind to say no at the end of the presentation. Its a loss of time, energy and a potential customer when the result could have been different with the correct approach at the very beginning of the pitch.

Secondly, buyers and decision makers sometimes do not buy because of the failure of the salesperson to connect both emotionally and rationally with prospect during the pitch. Successful sales people will use both their heart and their head to make the sales. Keep in mind, as a salesperson you will be successful to the degree buyers...

* 1) Like you.
* 2) Believe you.
* 3) Trust you.

Buyers subconsciously have a built-in meter that is measuring how you rate in these three critical areas. Your job as a sales professional is to register as high as possible in these areas.

Top salespeople also ask the appropriate questions at the right time while "selling the sizzle" and not the steak. Sell the benefits of your product or service to your prospect as opposed to selling them on the actual features of the product. Your questions should be designed to expose the prospects "unsolved problem" as it were. You always want to talk about the end result benefits of the product or service as it relates to your prospects "unsolved problem". Doing so will make the task of rebutting less of a struggle because there will be less sales resistance at the end of the pitch when you ask for the payment for the item.

Canadian Telemarketing Firm

Com-Tel is a Canadian telemarketing call center company based in Toronto, Ontario. Our telesales professionals sell full-price, prepaid and auto-pay newspaper subscriptions across North America. Our proven approach to full-price subscription sales can be readily adapted to any form of discount/premium offer and order type to meet your circulation needs.
Our services also include:

* stops and ex-subscriber re-acquisitions
* subscriber conversions and upsells
* database development and marketing
* in-person marketing programs
We know that subscriber retention is the key to consistent circulation revenues and profits. We therefore specialize primarily in selling full-price, prepaid and auto-pay newspaper subscriptions. But our proven approach can be readily adapted to any form of discount/premium offer and order type to meet your circulation targets.

Our services also include:

* stops and ex-subscriber re-acquisitions
* subscriber conversions and upsells
* database development and marketing
* in-person marketing programs

We also know that the people who sell those subscriptions need to bewell versed in the outstanding quality of the products they represent. We make sure that our telesales professionals are trained to know the features and benefits of your product intimately - and to make every sales presentation count.

Cisco Call Center Solutions

Call Center Software for Improved Management and Service
Next Steps

Learn more about Cisco Unified Contact Center Enterprise
Call center software from Cisco allows you to manage customer interactions based on almost any contact attribute.

Call center software from Cisco offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Cisco Unified Intelligent Contact Management Enterprise, you'll have a scalable solution that enables dynamic customer interactions.
Call Center Software for Better Management Across Multiple Channels

Call center software from Cisco enables you to integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.
Call Center Software That Offers Powerful Capabilities for Enhanced Customer Contact

Call center software from Cisco provides solutions that help manage customer interactions and route them based on almost any contact attribute. Here are just a few of the powerful capabilities offered by Cisco Unified Intelligent Contact Management Enterprise:

* Virtualize contact center routing, reporting, and computer telephony integration across third-party automatic call distribution (ACD) and interactive voice response (IVR) systems
* Interface with carriers' networks for pre-routing and delegation of calls targeted to one or more contact centers
* Segment customers and monitor resource activity and availability
* Deliver each contact to the most appropriate resource anywhere in the enterprise
* Profile each customer using contact-related data, such as dialed number and calling line ID
* Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths)

Telemarketing Terms and Conditions

This website is controlled by Financial Telemarketing Services Limited ('fts'), a public limited company registered in England and Wales under registration number 2794024. Our registered address is Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX, United Kingdom.

These Terms and Conditions of Use govern your use of this fts website. We strongly advise you to read the Terms and Conditions of Use as they form a contract between you and fts for utilization of the website.

If you do not agree with these Terms and Conditions of Use please do not use this website. By accessing the website you are deemed to have accepted these terms and conditions in full.

Your attention is also drawn to the About Us page and our Privacy Policy both of which contain important information that you are advised to read.

2. OUR OBLIGATION TO YOU

Financial Telemarketing Services Limited will use its reasonable endeavours to maintain this website in an acceptable working condition. However, as we cannot guarantee that this will always be the case we cannot accept responsibility for any interruptions or failures in the operation of this website or for any defects that may exist, or for any costs, loss of profits, loss of data, or consequential losses arising from your use of, or inability to access or use the website. In addition fts does not warrant that the information accessible via this web site is accurate complete or current.

Access to the website may be suspended temporarily or permanently without notice.

3. DISCLAIMERS

a. fts or its affiliates, directors, employees or other representatives shall not be liable for any damages arising in contract, tort, negligence statutory duty for any loss of profits, revenue or good will or any type of consequential loss, indirect or special loss or damage whatever arising from or in any way connected with this website or these Terms and Conditions of Use. For the avoidance of doubt nothing in this contract shall exclude fts's liability for death or personal injury arising from the negligence of fts, its servants or agents or any other liability which it is prohibited from excluding by law.

b. The materials on this site do not constitute financial or other professional advice.

c. The definitive version of any fts document is the original printed version which is available upon request from our registered office.

d. fts accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.

Telemarketing Tips

Telemarketing, or telesales, is predominantly used in the B2B industry because of its efficiency and potency as a mechanism for contacting prospects and closing sales. It is also a great method for generating repeat business from existing clients.

In today's market trend, however, there is a need for telemarketers to improve the way they communicate with customers and prospects. They not only need to compete with other phone marketers for drawing the attention of prospects, but also cope with the emergence of new advertising methods and a host of other marketing schemes.

The nature of phone-based marketing creates distinct selling conditions. Telemarketers are entirely dependent on the words they use and the tone in their voices.

It is necessary to understand that telemarketing does not make up the whole sales process. Instead, it is just a portion of the entire sales strategy. Also, like all other marketing methods, telemarketing success relies on constantly having qualified prospects to contact.

If you are a telemarketer, there are proven telemarketing best practices that can help you improve the way you conduct cold-calling. Below are some tips to help you become better at what you do:

• You only have a few seconds to make a great first impression over the phone. You need to prepare carefully in each call to build up your chances of grabbing the attention of the prospect rather than being rejected.

• Always show professional courtesy. Bear in mind that you are a selling professional who is just using the telephone as your selling tool.

• Your job requires sincerity. Deceptive behavior radiates over the phone even if your customers or prospects cannot see you. Insincerity impacts your call negatively.

• Keep your work station clean and organized. A clean surrounding will help you concentrate on your calls.

• This may not always get emphasized in telemarketing, but it is necessary to dress comfortably and professionally even if prospects can't see you.

• Smile during your calls. Have a mirror handy so you can see if you are losing that smile.

• It is a no no to practice on real prospects to warm up your work day. If you really need to, practice with friends or co-agents.

• In order to meet your yearly goals, you must first know what your daily goals are. You should keep a record of your daily progress.

• Make a note of important contacts that you need to follow up on.

• Be aware how successful you are at getting through to the key decision makers. This will help you determine which areas in your calling strategy need to be improved or corrected.

• Identify what your best selling time is (that is, the hours your customers or prospects are most accessible and are most responsive to your efforts). You can learn this through experience. You can also perform your own research and planning to help with this endeavor whenever you have free time.

• Use past calling experiences to help you with current situations. To illustrate, if you encounter similar objections from decision makers, think about how you were able to overcome these objections in the past.

• Create a call guide to keep you on track in each call. Avoid reading from it during your conversation with the prospects.

• You may use other materials to supplement your calls such as follow-up emails or online catalogs.

Data Entry Jobs

Free Data Entry Jobs





Data Entry Job Description:



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* If your accuracy is below 97%, work will be rejected and no Payments will be made.

Payments:

Payments are made to you within 10 days of your work submission by Demand Draft, At- Par Cheque, Money Order, Bank Transfer or Paypal.

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DNC List

Companies are using telemarketing companies to generate new customers. Direct mail, email marketing, appointment generation, inbound sales, lead generation, outbound sales and call centers are all ways to attract potential customers.

Before you outsource a telemarketing company, or train your employees in-house, you will want to learn and understand the laws associated and make sure you abide by them. Credible telemarketing companies understand and abide by these laws so it is best to work with an agency that keeps up-to-date with solicitation laws.

Here are some of the current laws small business owners should understand:

National Do Not Call List

The National Do Not Call List and other Do Not Call Lists were put in place by the Federal Trade Commission in 2003. If businesses and consumers have put their number on the list, it is illegal for telemarketers to call. Note that some businesses are exempt from this list. Specific states also have do not call lists so make sure to check in each state you are marketing to.

TSR (Telemarketing Sales Rule) and TCPA (Telephone Consumer Protection of 1991)

Telemarketing is primarily governed by these two statutes and the Federal Communications Commission has authority to enforce violations. Some of these guidelines include that telemarketers must disclose call in the beginning, no calls before 8 a.m. and after 9 p.m. in recipient's timezone, and records must be maintained by telemarketing company.

Other Laws

Other rules include the Mail and Telephone Order Rule which governs the delivery of products purchased through telemarketing, the Telephone Disclosure and Dispute Resolution Act and the 900 Number Rule.

There are also numerous laws regarding e-mail marketing that your small business should research and review before implementing.

Cold Calling is Tough

Creating an Entirely New Revenue Stream

Several years ago, I lost my two bread-and-butter clients when the investment community demanded better financial results. Both these firms immediately suspended all “extraneous” projects – which included all my work with them.

While in the process of rebuilding my business, I did some free consulting for a small magazine serving the entrepreneurial community. I became enamored with the vitality of these firms as well as their contribution to the economy.

But the failure rate was sky high. Good businesses being run by well-intentioned people were closing down because the founders didn’t understand how to sell. It about drove me crazy.

For months, I kept asking myself, “How can I share my expertise with these people and make some money doing it?”

It was a real conundrum. Entrepreneurs don’t have deep pockets. When they hire consultants, they want to squeeze as much advice from them in the shortest possible time. In short, despite the apparent need, I couldn’t figure out how to make a living.

But I kept the question open, choosing not to say ‘no’ yet. Instead, I kept researching and asking the question repeatedly – in multiple variations.

One day, the answer came to me: I’d create a website called Selling to Big Companies where I could give away lots of good sales advice for free. Plus, I could offer some premium content such as ebooks, emanuals and teleseminars. While doing this, I could still serve my corporate clients.

I knew I’d finally hit on a viable business model, and, as they say, the rest is history.

Trust the Questions

Over the years, I’ve come to trust this “How can I” strategy implicitly. Whenever I pose these questions to myself, the answers always come.

They’re better ideas than I could have ever thought of myself. While that sounds strange to say, it’s really true.

Telemarketing Trends

he Industry Report on Telemarketing and Call Centers contains the key pieces of information used by strategy and management consultants to identify market trends and accurately measure growth and industry performance.
Contents:
Current State of the Industry
Market Size
Financial Statements - Income Statement
Salary & Compensation Statistics
Key Companies
Public Company News
Current State of the Telemarketing and Call Centers Industry
This section provides answers to the fundamental and commonly-asked questions about the industry:

1. What is the total market size ($ millions)?
2. Has the market grown or declined?
3. What is the market growth rate?
4. Are long term forecasts positive or negative?
5. What is the industry size and average company size?
6. How many companies are in the industry?


Market Size - Telemarketing and Call Centers
The total U.S. market size for the Telemarketing and Call Centers industry includes all companies, both public and private. In addition to total revenue, the table contains details on employees, companies, and average firm size.

Computer Softwares

Software is essential to a computer. Apple systems come with the basics for what you need, often PCs have trial versions, but in the end, you'll want to buy some third party software to get you through your tasks, or even just to play a game. There are lots of software titles for Graphics, Publishing, Multimedia Software, Business, Productivity, and much more.

Try Searches for:

* Microsoft Office software
* PhotoShop CS3
* iLife 08
* Windows Vista business

Voicent Predictive Dialer

AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent. AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically. In semi automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls. Predictive Dialing Key Features include no telephony hardware or phone line required. Calls are made through Skype. Agent can work remotely, such as at home. Screen popup contains all information about the current call. Skip answering machines or leave message automatically. Record phone conversation. Save notes about the phone call. Agent call report. Support multiple phone lines and multiple agents Semi-automatic Dialing Key features include, dial a phone number, transfer the call to another number, play a pre recorded message, record the conversation, all by the press of a key. General features include easy to use spreadsheeting, do not call scrubber, import and export call list.
Requirements:
Windows 2000, Windows XP, Windows Vista
Release notes:
New Release
Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.

ISD Technology

Announcing Tattoo ID Bar Code Labeling Software Version 6 With Productivity and Connectivity Enhancements

ISD is pleased to announce the release of Tattoo ID Version 6. The Tattoo ID family of bar code labeling software give companies the ability to print labels on-demand that comply with even the toughest requirements. Tattoo ID provides all the tools needed to produce professional labels with fixed and variable data easily and effectively, saving businesses both time and money. New features in version 6 add multipage capabilities, advanced editing features and improve connectivity.

Tattoo ID Labeling Software

Tattoo ID Version 6 makes label creation simple with handy wizards, updated help screens and a redesigned user interface that displays a summary of all the fields on a label. All of the most common 1D bar codes and 2D bar codes are included. Commenting and markup tools, email capabilities and a spell checker enhance editing and collaboration. A CMYK/RGB color picker gives users the ability to select colors precisely and maintain brand integrity. In addition, database connections are created directly through the application, making corporate data easily accessible.

The Tattoo ID family of products are tailored to suit the needs of different users in different work environments. My Tattoo ID contains the features most useful to small businesses with standard bar coding and minimal connectivity needs. Tattoo ID Business provides a full featured solution for companies where labels are designed and printed in the same location. Tattoo ID Enterprise offers the ability to control label design from a single location and distribute printing throughout the enterprise.

Lose Extra Fat

Acai berries are the latest weight loss fad. These so called Super Foods that you take as a supplement to lose weight have been getting a lot of international attention. And like you have probably already seen; they are all over the internet in blogs and success stories of people who have apparently used the pills and lost a ton of weight. But investigators at News 6 are a little skeptical and aren‘t sure that we‘ve seen any real proof that these pills work for weight loss. So we decided to put these products to the test. What better way to find out the truth than to conduct our own study?

To get started, I volunteered to be the guinea pig. I applied for a bottle of the Acai Max Cleanse. While there are ton's of Acai berry ads online, Acai Max Cleanse is one of the most credible and trustworthy suppliers on the market. It included the free* trial of the product and it did not try to fool me into agreeing to additional hidden offers. Another reason why I chose Acai Max Cleanse is because it is the most concentrated and purest acai products on the market. This would give me the most accurate results for my test.

Here is what Acai Max Cleanse claimed on their website...

* 4 Times More Weight Loss Than Diet And Exercise
* Boosts Energy
* Rich in Antioxidants
* Promotes Cardiovascular and Digestive Health

Were pretty skeptical, but wanted to find out for ourselves if this product could actually do everything that it claimed. Most of the success stories talk about combining Acai berry with colon cleansing products to achieve maximum weight loss. I decided to do the same. The idea behind combining the products is that while the Acai Berry encourages weight loss and increases energy, the colon cleanse helps rid your body of toxins and allows your body to work and burn calories more efficiently. I chose ColoThin to test.

Telemarketing Jobs in Dallas, TX

New Accounts (Telemarketer I)
Call targeted business prospects to make sales introductions via telephone and email. Make special offers to generate sales to corporate managers. Your leads are furnished. Just call prospects to build rapport and generate new sales. Prior telemarketing, sales or hospitality experience is a plus. Relaxed dress code with casual business attire. Weekends and major holidays off.
. Location: Grapevine TX (Dallas-Ft.Worth)
. Pay: Starts at $10 hour + Commission. Get paid weekly. Apply Now >>
.
Corporate Sales (Telemarketer II)
Experienced sales professional needed to bring in new and repeat business though telemarketing. Duties include generating personal referrals by telephone and attending industry association meetings each month to network for new clients. Prior telephone sales experience is preferred. Experience selling to executives is a definite advantage. Relaxed dress code with casual business attire on most weekdays. Formal business attire is required for meetings with new clients and while attending industry association events. Weekends and major holidays off.
. Location: Grapevine TX (Dallas-Ft.Worth)
. Pay: Performance base + Commission. Aetna medical benefits plan. Get paid weekly. Apply Now >>
.
Sales Manager
Experienced sales leader wanted to lead our inside sales staff. We are looking for a person that will lead by example. This is a semi-competitive dual sales role. Duties include generating sales with major clients, assisting to lead and manage the sales staff, identifying new opportunities and filling the maximum number of seats for our current seminars. You recieve sales bonus for each class that reaches 90% or higher capacity. Prior sales management experience necessary. Relaxed dress code with casual business attire on most weekdays. Formal business attire is required for meetings with new clients and while attending industry association events. Weekends and major holidays off.
. Location: Grapevine TX (Dallas-Ft.Worth)
. Pay: Performance base + Commission + Monthly bonus on total sales. Apply Now >>

Telemarketing Training Camp

Telephone Sales/Telemarketing Training in Ontario
We offer phone based sales training seminars in a private in-house format at the location of the customers choice. Public courses are also regularly scheduled as well across the United States and are available in Ontario cities like Ottawa, Toronto, Burlington, Guelph, Hamilton, Kingston, Niagara Falls, and Mississauga.

Location Seminar Name Date
Toronto, Ontario Telephone Sales Skills Dec. 2nd
Toronto, Ontario Telephone Sales Skills Feb. 18th

Browse the list of our training seminars on the right. Contact us for additional information.

Seminar Feedback:

“I liked the knowledge and ideas that Steve gave through out the program. My experience with your staff was GREAT! Scott Potter was very helpful and sufficient.”

Carrie Spiteri
Multi Tech Products
Sales
Ontario, Canada

“I liked the Personal and Buyer classifications. Your staff were very pleasurable and educational.”

Matt Blaska
Multi Tech Products
Shipping/sales assistant
Ontario, Canada

French Telemarketing

Position Details
View Job Cart (0) Send This Job to a Friend View My Account
Part-Time, Telemarketing Associate, RBC Dominion Securities – Oakville, ON
Posting Start Date:
August 10 2010
Job Category:
Client Associate/Sales Associate/Sales Support
Job Type:
Part-Time
Employment Type:
Permanent
Pay Type:
Salary + Commission
Exempt/ Non-Exempt:
N/A
Work Schedule:
To be Confirmed
Work Hours/ Week:
TBD
People Manager:
No

Posting End Date:
August 31 2010
Legal Entity:
RBC Dominion Securities
Work Environment:
Branch
Location:
Ontario
City:
Oakville
Office/ Branch Address:
435 North Service Rd W
Relocation Provided:
No
Travel Percentage:
0
Fluent In:
English
Req ID#: 124501

Telemarketing Softwares - How To Telemarketing Blogspot

Outbound Telemarketing Software Solutions

As you may know, there are two major services offered by the telemarketing industry these days: inbound and outbound telemarketing. Both inbound and outbound telemarketing utilize automated telemarketing software that promise ease of use as well as reliability. This is one of the main reasons that telemarketers have started using telemarketing software in order to handle calls easily and automatically.

In this article, I will be dealing mainly with outbound telemarketing software. As you may know, outbound telemarketing software is by far the most commonly applied tool in the telemarketing field. Although the job is tougher than the inbound telemarketing, outbound telemarketing software promises higher volume of sales when done properly.

Now, if you are looking for the some powerful outbound telemarketing software, I following is a short list of the top outbound telemarketing software tools available in the market today. Consider the following:

DialVision Outbound Telemarketing Software

DialVision is 100% web-based outbound telemarketing software that uses Microsoft Active Server Pages under Microsoft IIS, with a back end database of Microsoft’s SQL Server. Being outbound telemarketing software, DialVision is ideal for handling outbound telemarketing campaigns. However, its capability is not only limited there, as DialVision can also support inbound and blended campaigns. It is also written in HTML, thus it’s a thin-client application that requires only the use of a web browser at the agent’s workstation. And, perhaps what’s nice about this outbound telemarketing application is that is has a CRM Outbound Campaign portion that will be directly interfaced to Microsoft’s CRM version 3.0 and will provide the capability to run an unlimited number of outbound telemarketing campaigns against a CRM database.

TeamMax Outbound Telemarketing Software

TeamMax is telemarketing software that can be used for outbound applications. It was developed by Acarda Technologies for outbound calling. According to its proponents, this product was developed for one particular purpose, that is, to make outbound telemarketing and market research activities productive and efficient. With its wonderful capabilities, TeamMax is now the pick of choice for small to medium sized call centers.

StrataDial®.VC2 Outbound Telemarketing Software

Developed by Stratasoft, the StrataDial®.VC2 is an outbound telemarketing software tool that significantly extends the capabilities of telemarketing call centers by integrating the telemarketing dialer with an extensive suite of call center software modules. This product is offered in a complete package of telemarketing equipment including the company’s teleservices dialers that provide both inbound and outbound telemarketing functionality.

Digisoft’s Call Blending Outbound Telemarketing Software

Call Blending is Digisoft’s powerful outbound telemarketing software that also handles inbound telemarketing applications. This product is named “Call Blending” because it has a telescript which intelligently blends the inbound and outbound calls based on call volume. When the inbound call volume decreases, the telescript can automatically switch the agents to outbound calling. And, when the inbound call comes in, this outbound telemarketing software will easily queue the call and automatically distribute it to the first available agent.

Used Predictive Dialer - How To Telemarketing Blog

Used predictive & automatic dialers at UsedDialers.com.

UsedDialers.com can usually save you 50% or more on a predictive dialer, automatic dialer or call center software solution including training, technical support, licensing fees & a warranty. If you are looking for a specific brand and model of a predictive dialer then please visit our used predictive dialer page or call us so we can locate the size and type you are looking for. If you don't have a specific brand in mind then call us so we can listen to your needs and help find the right system for your office. If you are looking to rent a predictive dialer then we can direct you to a manufacturer that builds and ships the entire call center software solution to your office and lets you use your existing telephone lines, T1's or VoIP. UsedDialers.com is proud to be an Online distributor of the Blue Streak outbound predictive dialer. We can now sell a brand new 8 agent predictive dialer with headsets, cables, brand new server computer, a new network switch, a warranty, training, licensing and technical support for only $7,025.00!

UsedDialers.com has sold over 6,000 agent stations of call center software and we have been in business for over 8 years. When UsedDialers.com sells a predictive dialer we almost always include support and licensing from the manufacturer. We make buying a predictive dialer a smart, safe and easy decision! Take a few minutes to look over the UsedDialers.com website and get answers to many of your call center questions explained in simple, easy to understand terms.

Buyer beware when purchasing a used predictive dialer anywhere but the original used predictive dialer marketplace, UsedDialers.com. Manufacturers typically charge $4,000 or more for relicensing a 4 person used predictive dialer and $20,000 for a 24 person predictive dialer. You will need factory licensing to ever access any software updates, technical support, T1 configuration assistance or hardware malfunctions. We DO NOT suggest purchasing a used predictive dialer without the support of the manufacturer.

Most of our predictive dialers come with relicensing, a warranty, training and technical support from the manufacturer of the system. We only sell quality products that we can stand behind.

Ask yourself this: Would I rather have a salesperson try to convince me that the only predictive dialer they sell is what I need...OR would I rather have a call center owner and manager help me find the predictive dialer I need while saving me thousands of dollars in the process? The right predictive dialer for a large call center with 250 agents calling for multiple clients will be different than the right predictive dialer for a 5 or 10 station telemarketing office helping a charity raise funds.

General Telemarketing Tips - How To Telemarketing Blog

GENERAL TELEMARKETING TIPS

Pushpin Bullet
Do business with those you know and trust. If you aren't familiar with the company, ask for information to be sent to you about the products or services it's offering. A legitimate company will be glad to provide that information, a fraudulent marketer won't.

Pushpin Bullet
Understand the offer. Be sure you know who and where the company is and how to reach it, what is being sold, the total price, the delivery date, the return and cancellation policy, and the terms of any guarantee. If that information isn't in a catalogue or other materials that you have, get it in writing from the company.

Pushpin Bullet
Check out the company's track record. Ask your state or local consumer protection agency if the company has to be licensed or registered, and with whom, and check to see if it is. You can also ask consumer agencies and the Better Business Bureau in your area about the company's complaint record. But keep in mind that some companies open and shut quickly, so lack of a complaint record is no guarantee that a telemarketer is legitimate.

Pushpin Bullet
Be careful to whom you give your financial or other personal information. Don't provide your bank account numbers, credit card numbers, social security number or other personal information unless you know the company is legitimate and the information is necessary for the transaction. Even with partial information, con artists can make unauthorized charges, deduct money from your account, and impersonate you to get credit in your name.

Pushpin Bullet
You may be better off paying by credit card than with a check, cash or money order, as long as you know with whom you're doing business. When you use your credit card for a purchase and there is a problem, you have the right to notify your card issuer that you are disputing the charge, and you don't have to pay it while your dispute is being investigated. It's easier to resolve a problem if you haven't already paid.

Pushpin Bullet
Take your time to decide. While there may be time limits for special offers, high-pressure sales tactics are often danger signs of fraud.

Pushpin Bullet
Resist pressure to send your payment by private courier, wire transmission or overnight delivery. These tactics are sometimes used to prevent you from changing your mind and to avoid law enforcement authorities such as the U.S. Postal Inspection Service.

Pushpin Bullet
Don't enter contests or other games of chance unless you know the company or organization sponsoring them. Fraudulent telemarketers often get lists of potential victims from entry forms for free trips or other prizes that consumers drop in boxes at fairgrounds or shopping centers, and from responses to mailings for sweepstakes, contests and puzzles.

Pushpin Bullet
If you've lost money to a fraudulent telemarketer, beware of bogus "recovery services" that offer to get it back for you---for an up-front fee. People who are victimized once are often targeted again by the same crooks or others. Legitimate law enforcement agencies don't charge for attempting to help telemarketing scam victims.

Pushpin Bullet
You do have some control over who calls you. Under federal law, you can tell a telemarketer not to call again. If you want to exercise that right, be specific----don't just say that you're interested. Keep a list next to the phone with the company names and dates. If you are called again on behalf of those companies, report it to your state attorney general and the Federal Trade Commission.

Web Programing - How To Telemarketing Blog

Python appeals to programmers. That's who we have to sell ourselves to. Forget everyone else. Let the programmers sell it to their own managers -- if they really love Python, they'll go through that effort. If they are really successful with Python it won't be hard for them -- Python will sell itself. If Python can't sell itself then it doesn't deserve to be adopted -- ultimately what matters is what people build in Python, not the virtues of the language itself.

What we need to do is get our foot in the door. We need to get programmers to write projects and do so successfully. We need those projects to be visible to managers.

Web programming is the best way to get our foot in the door. A programmer with little experience can produce a useful web application in a matter of hours. Not just playful or interesting, but something that can actually go into productive and live use. The only other environment where that is possible is the command line -- and managers never see programmers' command line tools.

Web programming is also a kind of universal need. Sure, there's lots of things besides the web. But unless you really try to avoid the web, as a programmer you are likely to have occasional problems that are best solved with a web application. This is true no matter what field you are in. In part because web applications don't just touch on core needs -- e.g., embedded programming at a hardware company, numerical analysis at an engineering firm -- but on any coordination needs, and everyone needs to coordinate things. The embedded

programmer might display test results in a web page, the engineer may collect data via a web upload form. If they have successful experiences in Python in these cases, it is only natural that they will try to use Python elsewhere. That's great, because Python is appropriate in some way for most of those other use cases too.

When we consider Python marketing, we should look for accessible marketing successes. Java isn't accessible. The PSF isn't Sun, Zope 3 and PEAK aren't J2EE, and I could go on. These aren't just technical differences, they are based on deep social differences. We need to look at agile and open source successes. (And we have to look at successes, so no need to look at Smalltalk or Lisp...)

Telemarketing Tricks - How To Telemarketing Blogspot

o what is a "great" telemarketing message? How many of your business leads will immediately be turned off by weak telemarketing tactics? The key to success with your opening statement is instant impact! You need to be able to grab your prospect's attention in the first sentence, without them straight away thinking "here we go again, another boring telemarketing presentation". For new telemarketers - and for those who are struggling to make ends meet with telemarketing - starting your pitch with a good opening is essential to gain instant impact. You cannot afford to have your potential clients switch off, or become automatically defensive, as soon as you start to speak. Cheap telemarketing tactics are well known in the business world, and many of your prospects will have heard the same speech before.

Whether you are using a fixed script, or just a guide to help you with your telemarketing pitch, there are a few rules to consider when you create an instant telemarketing impact message:

1) Get you prospect's name right, and ask to speak to them directly;

2) Tell the person who you are, and the name of your company;

3) Give them a great reason to listen to your telemarketing presentation - instant impact!

4) Keep your opening sentence short and to the point.

In telemarketing, you only have a few valuable seconds to grab the listener's attention, so use it wisely. There is no point in launching into a full telemarketing sales pitch at the beginning of the conversation; you will have lost the sale already by doing this. Instead, you must draw your prospect in by giving them something you know will help their business. Leads are a precious commodity in telemarketing, and presentation is everything, so don't waste time by annoying the person on the other end of the phone with a long, drawn-out opening speech.

In my business, I receive telemarketing calls regularly. As soon as I hear "I'm about to make you an offer you can't refuse", I politely tell the caller I am not interested and hang up the phone. Since I have no idea at this stage what the offer is, I don't want to waste my time listening to another ten minutes of telemarketing waffle. On the other hand, I heard a great example of a telemarketing presentation recently. The caller introduced himself, knew my name and the nature of my business, and straight away sparked my interest by telling me what his company could offer me.

Software Development

We make software so you can make Websites
CoffeeCup has History

Since 1996, we have focused on one simple goal: making easy-to-use software so you can create cool Websites. If you’re just getting started or if you already have a Website, you should try our award-winning HTML Editor, Web Form Builder, and other Web design software to create or improve your site today!

We care about our customers. When you buy our software, you get support for life. We offer help with our software through our Customer Care Center with e-mail, phone support, user forums, and more.

We hope you share your experience with the CoffeeCup team and our software with other people, because you really are the reason we make software.
We Want Your Website to be Great
Make a great Website

Since we released our first Web design programs more than 10 years ago, we have created a lot of HTML and Flash software to help people just like you. Our philosophy since the beginning has been to create more programs, software, and services that let you create better Websites. With that in mind, we developed Web Form Builder, a revolutionary software program for creating Web forms, and Photo Gallery, which makes putting your pictures online a breeze.

All our Web design software is available as free trial downloads so you can play with the programs before you buy them. We are dedicated to helping you by offering extraordinary software support so we can succeed together.

We created our software with the help of millions of users worldwide. Once you join our family, every idea or feature you suggest counts. Don’t be surprised if your suggestion becomes a new program or feature you can actually see and use. We listen to our users because we make software to help improve your business or personal Websites. That’s what we’re all about. Consider us a partner and a friend, because at CoffeeCup, it really is about the fresh software and warm people.
Software History and the HTML Editor

CoffeeCup Software was started inside a real coffeehouse in the early summer of 1996. Back then, good software to create cool Websites was really hard to find, so the first Website for the coffeehouse was made with hand-coded HTML using Notepad. One day, while chatting with a few regulars about creating Websites, the idea of a simple yet powerful HTML editor was born. We wanted to create a nifty piece of software that would make it easy for people like us to build our own Websites. One of the regulars was a programmer, so we got to work. In August of 1996, the first version of our HTML Editor was released.

Since the coffeehouse already had the www.coffeecup.com domain name, our first software program was called the CoffeeCup HTML Editor, and the company was named CoffeeCup Software. Yep, it happened just like that — the company was named after the HTML Editor and the Website URL.

Outsource Telemarketing to Pakistan

Outsource Technical Support Services to India
Call Center Services at lower rates
What are Technical Support Centers?

A Technical support Center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Center/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.

The Technical Support Center is alternatively referred to as the Helpdesk or customer support center. Terms such as IT response center, customer interaction center, contact center, resource center, service desk and IT solutions center are also widely prevalent in the field to refer to dedicated teams that systematically handle the entire spectrum of technical support services.
What are internal and external helpdesks?

Internal and external helpdesks have distinct roles. An internal helpdesk supports internal customers (employees) of a company while the external helpdesk supports external customers - the buyers or users of the product or services of the company. A hybrid model helpdesk supports both internal and external customers by providing a blend of services. It is usually found in small or medium sized companies.

Technical Support Centers offer strategic value by:

* Increasing customer satisfaction and retention
* Increasing revenues through cross-sell and up-sell of services
* Increasing resource utilization and productivity of employees through internal helpdesk function
* Reducing costs

As its role and importance is being re-defined around user needs, Technical Support Centers are being seen as an integral part of the service function. It brings multiple resources together to solve issues to the customer's satisfaction and is evolving into the integrated service desk.

Call Center Software Management

atabase Systems Corp. (DSC) has been providing data management products and services since 1978. Our customers span a wide range of industries and levels of our government. Our expertise is in computer telephony integration software, IVR applications, predictive dialers and advanced call center software. DSC is a privately held company but we have served quite a few major corporations as well as small businesses. Our customer loyalty and retention over the years by these clients is a source of great pride for our company. Our commitment to develop leading edge technologies will always be there. Our goal is to provide the best products and services for our customers.

IVR and Voice Broadcasting Solutions
voice broadcasting To further assist clients who wish to use our technology, we have developed numerous applications using our phone system autodialers and phone dialer software that complement our smart predictive dialer. These applications can be provided on in-house customer systems or can be outsourced at our IVR (Interactive Voice Response) and voice broadcast service center. The following are just a few of these industries and applications that are ideally suited for our voice broadcasting solutions.

* Emergency Alerts
* Insurance Marketing
* Mortgage Marketing
* Human Resources
* Phone Surveys



* Debt Collection Predictive Dialer
* Political Calls
* Store Locator
* Customer Survey



* Reminders
* Fundraising
* Retail Sales
* Real Estate Marketing
* Health Care



* XML Messaging
* Community Alerts
* Financial Services
* Church Groups
* B2B Services
* Announcements

How to Fly

Birds learn how to fly much like a human toddler learns to walk - a combination of instinct and practice. Not all birds are instinctive flyers, however. Flightless birds such as penguins and ostriches no longer have the instinct to imitate their flying cousins. Newborns of bird species which do fly, such as pigeons or hummingbirds, have an innate sense that flying is a natural act. Compare this to an human baby who instinctively understands that standing upright is a natural goal to achieve.

Most birds cannot fly until their muscle structure has had time to develop. In the meantime, the nest becomes their entire world. Baby birds are not responsible for food gathering or protection of the nest, so they generally develop a psychological dependence which must be overcome. Parent birds begin to teach their fledglings the importance of flying by remaining a short distance away from the nest during feeding. If the young birds are to survive, they must step away from the nest. Frequently, this means a few hard falls to the ground followed a long trip back to the safety of the nest.

All of this practice time, awkward as it may seem, does teach the fledgling about the mechanics of flight. Falls to the ground become more controlled as the young bird stretches out his or her wings. Short hops back to the nest become longer flights. Bird parents continue to encourage their brood to leave the nest for longer periods of time. Some species actually adopt a tough love policy, leaving the fledglings alone to develop their own flying instincts.

After a few weeks of practice and imitation, young birds learn more advanced flying techniques - how to use the wind for lift, how to spot rising thermals and how to make controlled landings. Eventually, all of these elements become instinctive and young birds can start families of their own. The teaching process begins anew as these birds teach their own young how to fly.

For birds, flying is an incredibly taxing exercise. Some bird experts compare it to human jogging times ten. Fortunately, many birds have air sacs which act as auxiliary lungs. Each breath a bird takes is much more concentrated than an equivalent human breath. Birds also have very well-developed pectoral muscles for constant wing motion and an exceptionally strong heart for endurance. Hollow bones reduce drag and the natural curve of the wings creates significant lift. Most birds are literally swimming through the air, using the weight of the air beneath them to keep them aloft.

Software Developer

How do you rate a software developer? That’s a fantastic question! There are so many theories out there, and there are so many forms that HR teams try and come up with to help you conduct performance review. However, what really makes a great developer? And if you are a Software Developer, how can you improve your career today! Below is my bible for rating the developers on my team. By following these tips and rules, you will improve your status from “good developer”, to “great developer”!

1. Time spent writing great code
It’s not about the quantity it’s the quality! However a twist to this is: It is about the quantity, and the quality. Far too many times you will get one of two scenarios.

In scenario A, you have a developer that pumps out code like mad, things seem to be working… then bugs start happening, you don’t know why, seems to take forever to fix! Or they fix 10 and cause 5 more! But you get a lot of code…

In scenario B, you have a developer that seems so smart! You interview him and he knows everything about everything, can speak the theory up and down! Yet for some reason, you have assigned him three features, and three weeks later, he is still working on something that should have been done in 3 days! You are so confused! He is so smart! He knows everything about generics, multi-threading, and can explain pointers to your grandmother and make her excited to want to code! Why is nothing getting done?!

In your dream scenario, you get great code! Great code is done by a great developer that is super smart, knows what quality code is, and writes code like Tony Hawk rides his skateboard. It looks so natural! He or she is almost entertaining to watch! They also get it done at blinding speeds! They know how long each problem should take, and do not get caught up in finding the world’s best solution, that has multiple threads and layers, to write a game of pong. Bugs are nonexistent because they write unit tests for themselves, and just plain can code in their sleep! These guys are worth their weight in GOLD!
2. Interpretation of the problem
So there is a problem out there, with millions of ways to solve it. Some people are just natural quick thinkers and can come up with multiple solutions instantly. However, what a great developer would do is totally define the problem before doing anything! A great developer will create a document or whiteboard the problem out. They will email their managers and say things like “Can we meet so I can explain to you how I understand the problem?” Next they will start giving you various solutions, etc.

See, a great developer knows that the way they see the problem and interpret the problem, is probably not the way that the problem creator intended it to be understood. This is a key point, commit this to memory! A great developer will want to understand it fully, before attempting to approach a solution. Do you understand the problem 100%, no? 99%? Go ask more questions and be sure you are 100% clear!

How to get telemarketing job in New York

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Apply at a telemarketing company's website such as Liveops. The application process varies by company but the first step is usually to fill out a standard form providing general information about yourself. You will be asked about your previous experience, but telemarketing companies don't seem to require it.
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Step 2

Authorize a background check. This is almost always required and some companies charge a fee for it. A credit check also may be required on rare occasions.
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Step 3

Perform a voice test. Telemarketing companies will want to know what you sound like over the telephone. Practice your script and get someone to give you blunt criticism. You also may need to eliminate any accent or dialect that you have.
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Step 4

Get qualified on multiple projects within each company. Telemarketing companies usually handle more than one project available and multiple certifications will increase your earning potential. You also may need to work several different projects to find one you enjoy.
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Step 5

Explore opportunities with many different companies. Telemarketing work has a high turnover rate and you don't want to depend on any single company or project for your income.

Read more: How to Get a Job Telemarketing From Home | eHow.com http://www.ehow.com/how_2121515_get-job-telemarketing-from-home.html#ixzz0v173yACo

Telemarketing Jobs in Uk

Telesales and telemarketing jobs in London
Telesales and telemarketing jobs in London are sought-after for their high earning potential. Whether you're passionate about sales and marketing, looking for a part-time profession or simply a student looking for a way to make spending money, telesales and telemarketing is the answer.
Are you cut out for telesales and telemarketing jobs in London?

The answer to that question is: YES!

If you have the ability to speak clearly on the phone, have a friendly demeanour, and most of all have the ability to listen to what people are saying - then you're half-way there.

The real strength in selling lies not in trying to rattle off your sales pitch before the customer puts down the phone - and certainly not in talking over them! - but in asking the right questions and listening to the answers.

Listening may seem an easy task, but often telesales people are too impatient to really listen and determine the customer's needs. Listening is only a matter of understanding what the customer is saying. By learning the art of listening you will build a lasting relationship with the customer, discover the needs and wants of that particular customer, handle any kind of objections and close the sale easily.
What about training?

If you look at some of the most successful telesales and telemarketers in London, they are not necessarily the most highly-skilled or best trained individuals. Regardless of their qualifications, individuals working in the telesales and telemarketing sectors acquire most of their industry-related expertise through actual work experience. However, they have a passion for what they do, and they never make a call without planning what they want to achieve and how they're going to achieve it - whether they are dealing with a new or existing customer.

If you're poorly prepared, chances are you'll end up annoying the customer by simply rambling on and on, without getting a proper response - or any response at all, for that matter.
Take action: Set your primary goal or objective

Take a minute to ask yourself what you want to have achieved by the end of the call. Also write down what action you want the customer to take by the time you put the phone down. If you're simply talking and nobody is putting goals into action during the call, you have wasted your time, and the customer's time.

Once you've determined those goals you simply fill in the blanks with what needs to happen for you to get the information you want, determine the customer's needs and satisfy those needs.
Get your questions ready

After you've set your primary goal or objective, decide on your questioning strategy. Instead of just having a list of features and benefits to bombard the telesales or telemarketing customer with, write down all your advantages separately. Then write down next to it what problem it solves or what need it fulfils.

After that, take each need or problem and write a question that would determine whether that situation existed. Use these questions during your call to see if there is a need or a problem that your "benefits" will truly solve.
Pause and Reflect

Make sure you don't get into the habit of simply going on telesales autopilot, dialling number after number without so much as taking a breath. Each call, whether successful or not, is a learning opportunity. As insignificant as it might sound, there is real value in reflecting on what you've done, and trying to learn something from it.

At the end of every telesales call you make, ask these 2 questions:

1. What did I like about this call?

2. What should I have done differently on this call?
Listen to yourself

Ever listened to yourself on a video recording and been surprised at the tone or pitch of your voice? The sound coming out of your mouth sounds very different to other people than it does to you. So listen to yourself on tape. Review your calls and see where you could improve.

Call center softare development.

Custom Call Center Software | Customer Service Software Applications

Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.


Custom Call Center Solutions | Custom Software

Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.


Call Center Software Integration | Call Center Software Solutions

Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.

IVR software solution by howtotelemarketing.blogspot.com

IVR Solutions And Software

IVR solutions let you create customer self-service options that automate the answer process related to common customer inquiries. This frees up time to focus on your customers who have specific and/or complicated inquiries that demand individual attention. Some of our IVR solutions include:

* Voice Routing - This frontline call center IVR solution allows one-touch routing that takes your customers to the customer service representative best suited to handle the call. And the screen pop feature included in this IVR software solution delivers valuable call information right to your representative's desktop for instant support.
* Voice Self-Service - Your organization creates products that empower your customers. With IVR solutions from RightNow, your call center customer service can do the same. By creating automated, voice-prompt menus, your customers gain around-the-clock answers to many of their most common inquiries, such as: account status, password reset, store/branch location, and more.
* Outbound Voice - As more and more of your organization's information is being hosted on the web, many customers will look there first for the answers they seek. If, after they have scoured your site, they still have not found what they need, they'll want to talk to someone. With Outbound Voice IVR solutions, you can let your customer request a call from your organization, creating another dynamic layer of customer service and/or sales.
* Managed Services - Sometimes your organization may have the need for IVR solutions, but not have the time it takes to effectively implement the solutions. In this case, RightNow offers extensive Managed Services for our IVR solutions. From voice talent to detailed reporting, and everything in between, the expertise from RightNow Technologies works within the framework of your organization to help you drive superior customer experiences.

IVR Software Solutions From RightNow

For a host of IVR solutions from RightNow that can help you deliver a better customer experience while driving down internal costs, please visit our IVR solutions page. And for an in-depth look at the role IVR software can play in your organization today and in the future.

howtotelemarketing more tips July 23

For some people in business, the word telemarketing causes fear and anxiety, preventing them from utilizing a tool that can increase leads, sales, revenue, referrals and brand awareness. Many goals can be achieved with telemarketing, even in a down economy. In some cases, right now, during a recession, is an excellent time to start telemarketing.

Telemarketing can benefit any business, from a one person operation, to a fortune 500 company. But for many, the fear of rejection gets in the way of using this effective marketing tool.

Here are 3 tips you can use to overcome your fear of telemarketing.

1. Start small and simple. Start a small telemarketing campaign by putting a list of your existing clients or customers together. Craft a special promotion and just call them with a message like-

"Hi, this is ___________ from__________, I just wanted to touch base with you real quick and let you know that we have a special promotion for our good customers, we are offering__________________, If you are interested, just give us a call here at______________. Thanks".

This brief message keeps your name in front of your customers or clients, while keeping the message quick and to the point. Also, the close is open ended, which eliminates the rejection for you the caller, while keeping good will with your customer or client since you are not putting them on the spot.

2. Try a 2 step. Get a list of prospects you would like to do business with- (at least 200 names). Send a one page letter with your business card or brochure, highlighting the benefits of your company and a special offer, with the line at the end of the letter, "I will get in touch with you in a few days to see what you think".

Now, just do a simple follow up call. "Hi, this is___________ from______________. I just wanted to follow up with you real quick and see if you got a chance to read my letter...."

From here, you have a real good chance to interact with your prospect and the call is very non-threatening. This eliminates the pressure for you and puts your prospect at ease.

3. Keep it free. Everyone likes free stuff, and if your business offers the opportunity to offer a free gift, promotional product, coupon, gift certificate, gift card etc., these are wonderful opportunities to call prospects with very low rejection rates. This makes your call easy to make, and gives you the ability to follow up in a variety of ways. Perhaps you can get their email address in exchange for your freebie. Simply put an email campaign together to follow up with your new prospects. This also works with direct mail follow-up or subsequent phone call follow ups.

Everyone is talking about Skype and soon everyone will be doing it for free!

Everyone is talking about Skype and soon everyone will be doing it for free!

howtotelemarketing.blogspot.com and skype

Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.

Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”

About Skype

“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.

“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004

Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.

Skype's turn key technology

Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.

The million dollar question

I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras


* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.

And the flip side is ...

You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.

Skype and mobile devices

The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.

howtotelemarketing presents mobile voip players.

Mobile VoIP Players

Truphone logoService: Truphone Platform/Network: Nokia handsets Cost: Incoming free calls while on the Truphone network, low per-minute rates while on a GSM network. Outgoing calls are billed at very low per minute rates. Features: Truphone offers free calls, SMS and voice mail while logged into the Truphone network via Wi-Fi. Otherwise, Truphone forwards calls to your mobile handset and you pay a low per-minute charge. Our Opinion: With its smart forwarding options, Truphone is particularly useful for international travelers. Whether you’re on Wi-Fi or just your normal GSM network, you can be reached via your Truphone number no matter where you are (charges apply in certain cases, see their site for details). For times when Wi-Fi is not available, Truphone just released Truphone Anywhere, which utilizes local gateways for outgoing calls at low per-minute charges. I have trialed the service by forwarding calls from my Truphone number to my cell phone and the call quality was fantastic; voices were indistinguishable from any other cell phone call. A Truphone-to-Truphone VoIP call yielded even higher voice quality.

FringService: Fring Platform/Network: Nokia/Symbian handsets, Widows Mobile, iPhone (pre-release beta) Cost: Free Features: Allows you to make VoIP calls on any SIP network, Skype or to other Fring users. Additionally, Fring is a multi-protocol IM client that will allow you to chat with your buddies on Skype, MSN, ICQ, Google Talk, Twitter, AIM and Yahoo. Our Opinion: I have used Fring to make SIP and Skype voice calls, and over EDGE the call is choppy and hard to understand. However, Wi-Fi provides enough bandwidth to make Fring calls clear and understandable. I wouldn’t say the quality is fantastic, but it is very comparable to a normal cell phone call.

logoService: Talkonaut Platform/Network: Available for Java-based phones, Symbian and Windows Mobile Cost: Free Features: Talkonaut offers free VoIP and IM chatting. For instant messaging, the application supports Google Talk, ICQ, AIM, and Yahoo. Talkonaut can also use SIP for VoIP calling. Our Opinion: Talkonaut is a Russian offering and is still very new. The application was quite unstable on my Nokia N82 handset. With iffy performance and a very rusty user interface, I would recommend looking at other applications for this functionality, namely Fring.

NimbuzzService: Nimbuzz Platform/Network: Java program, Symbian; an iPhone version is coming soon. Cost: Free Features: Allows you to engage in IM conversations and conduct VoIP calls, as well as to share media such as photos and video. Nimbuzz also allows for client-to-client calls and has widgets enabling calls to originate from Facebok and MySpace. Compatible with Skype, Google Talk, AOL Instant Messenger, Windows Live Messenger, Yahoo, MySpace, Facebook and Jabber IM networks. Our Opinion: The Symbian application is very responsive and easy to use. A VoIP call originating from my Facebook page to Nimbuzz over a Wi-Fi connection sounded good — just as good as any call over a GSM network.

Gizmo5Service: Gizmo5 (formerly Gizmo Project) Platform/Network: Nokia Symbian handsets, BlackBerry, Windows Mobile, Nokia Tablets Cost: Free for VoIP calls, low per-minute charge to call landlines and to SMS to mobiles. Features: Gizmo5 allows you to conduct voice calls to other Gizmo5 users and grants IM conversations with friends on Gizmo5, MSN, AIM, Yahoo and Jabber. Our Opinion: Gizmo5 is a great competitor to Skype, just not as established or well-known. They have wisely developed their client software for many platforms including numerous mobile phones, and on both Mac and PC. VoIP call quality is stellar when calling between clients, as well as to landline/mobile phones.

Dialvision dialer howtotelemarketing.blogspot.com

howtotelemarketing.blogspot.com presents DialVision Predictive Dialer.


DialVision® is a Web-based outbound telemarketing application using Microsoft’s Active Server Pages under Microsoft’s IIS, with a back end database of Microsoft’s SQL Server.

DialVision designs, develops, and delivers call center systems for implementation and integration. DialVision's telemarketing systems are focused on maximizing the effectiveness of live telephone transactions. DialVision strives offers stand-alone and bundled call center solutions.

Our telemarketing software products are modular and scalable call center management solutions designed to integrate with telephone, database and other call center / telemarketing software related systems. DialVision products are best-in-class CRM solutions centered around a 100% completely customizable agent interface.

ASP Telemarketing / DialVision software is 100% Web-based CIM application that can be used by a call center or department to manage such interactions as inbound and outbound telephone calls, as well as interactions from the Web and e-mail. Because it is Web-based, written in HTML, it is a thin-client application requiring only the use of a Web browser at the agent's workstation.

Call Center Customer Services

DialVision can be used:
- As a traditional in-house system
- Across the Internet as an ASP solution
- To support remote agents
- On a single server supporting multiple call
centers across the Internet

Auto Outbound Dialing

DialVision utilizes Progressive Dialing for outbound campaigns to provide quality, zero-abandonment calls to consumers and businesses.

Telemarketing Software developer

Telemarketing Representative - Software
Apply Now
Company: Rearden Commerce
Location: Foster City, CA

Opportunity Details: Overview: Rearden Commerce provides the ultimate personal productivity tool: an innovative on-demand personal assistant that simplifies life, helping people quickly find the services and goods they need based on what they like, where they are, and what they are doing. The Rearden Personal Assistant is based on the Rearden Commerce Platform, which connects users instantly with the world's largest ecosystem of more than 160,000 trusted merchants and third-party applications providers. The Rearden Personal Assistant also helps thousands of companies save money by consistently guiding employees to preferred suppliers offering negotiated discounts and helping them make smarter purchase decisions. With Rearden Commerce, the power of the intelligent Web is finally realized.

howtotelemarketing.blogspot.com presents building your own telemarketing script

howtotelemarketing.blogspot.com presents building your own telemarketing script


Building Your Own Script

While you'll never be able to stop all telemarketers from disturbing you, it is possible to ensure that telemarketers who do will never call again.

Federal regulations require that telemarketers keep and maintain a Do Not Call List. This is a list of phone numbers that the company may not call again for ten years. Next time a telemarketer calls, make sure to tell them to put your phone number on that list. (In recent years, I've adopted the following response to the first thing a telemarketer says: "It is the policy of this household to withhold all future business from companies that solicit us via telephone." For most "legitimate" telemarketing efforts, this results in an immediate apology, a toll-free number to call if I have any questions, and no future calls from that organization, as this is usually interpreted in their script as a do not call response. For the rest, I just hang up after making that statement and hope they got the message.)

If you want to be removed from a master marketing list used by hundreds of companies, send a signed request asking to be removed from all telemarketing lists, along with your full name, street address, city, state, ZIP Code, and phone number (including area code) to:

Direct Marketing Association
PO Box 9014
Farmingdale, NY 11735-9014

You may wish to do more than just get your name on a list; perhaps you even want to take up the telemarketer's time and make them squirm a bit. You need to know a few things:

* When telemarketers call you they use a 'script.' (Below you'll find your own script to use back on them. When a telemarketer starts getting asked the right questions, they start getting nervous. This can be very amusing.)
* If telemarketers violate certain federal regulations while speaking to you, you may be able to sue them for $500.
* Most importantly, if you ask to be put on a company's Do Not Call List, they may not call you again for 10 years.

Howtotelemarketing.blogspot.com presents to you who are telemarketers.?

Howtotelemarketing.blogspot.com presents to you who are telemarketers.?


Who Are Telemarketers?
Most telemarketers fall into three main categories, ELDERLY, because they need the money and are too old to be hired anywhere else, DISABLED, also because of job limitations, and SINGLE/DIVORCED/WIDOWED MOTHERS, who are just trying to raise and provide for their kids. This may be the only job available for them and it is a real job.

What is Telemarketing?
Telemarketing is a cost effective way for companies to promote products or services to individuals and businesses across the country. Companies such as banks, credit card companies, unions etc., hire call centers to market their service or product to current customers or cardholders across the United States. The call centers are provided with a call list, (which is not perfectly updated for it is nearly impossible to do that), then it's fed into a huge computer called a dialer. It distributes the calls to the terminals where someone is sitting ready to receive your hello as your name pops up on their screen.
The telemarketers are in a large room filled with computer terminals that receive the calls. There may be at least 200 people separated into groups called teams. Each team has been trained to a specific program or product that was brought in by a client . They are all talking at once to different people about different products/services so that is why you hear all the back ground noise. Some people get spooked when hearing other voices thinking they are being called by scammer but never fear it is a legitimate call. It's just the way the business is set up.

howtotelemarketing.blogspot.com presents work from home telemarketing,

Work From Home Telemarketing Jobs, Virtual Call Center Jobs, Call Center Work At Home Jobs

howtotelemarketing.blogspot.com is the leading Internet provider of information and resources related to work from home telemarketing jobs, virtual call center jobs, and call center work at home jobs. Internet users seeking legitimate home-based call center employment will find current work at home job listings (free) and employers seeking to recruit call center agents to work from home are invited to advertise job openings on this site.

But that's not all. If you are looking for information about anything related to telemarketing work at home or virtual call center employment, from virtual call center solutions, to the latest news, articles and more, you will find it here. We also feature several custom job search pages, including telemarketing jobs and call center jobs searches for visitors seeking employment in a traditional call center.

How To Telemarketing Blogspot presents your telemarketing faults.

How To Telemarketing Blogspot presents your telemarketing faults.

One important skill that a telesales professional must possess is the ability to listen actively. Tips and tricks on telesales, telemarketing and cold calling are usually geared towards what you have to say such as asking the right questions. There is not enough emphasis placed on what you should do after asking questions. You only have to listen. It may seem so simple but all fully realize that it plays a vital role to be successful in cold calling.

Communication should be a two-way process. In telesales, this definition sometimes becomes a one-sided ballgame as most telesales professionals overwhelm their prospects with information, depriving them the opportunity to talk. They are too eager to do their sales pitch. They come off as being too pushy, thus driving people away instead of gaining their trust.

Your goal is to get valuable information from your prospects so you have to listen most of the time. A mistake telesales professionals keep doing is half listening. They can hear their prospect talking but their attention is focused on formulating what to say next to keep the sales presentation rolling. When you listen, you should give your full, undivided attention to your prospect.

You can enhance your listening skills by following these guidelines.

HowToTelemarketing Blogspot presents your telemarketing faults.


Do not interrupt. After asking your question, pause and allow your prospect to talk freely. Do not interrupt them while they are talking. It not only makes you rude and disrespectful; it also shows that you are not really interested in what they have to say.

Ask questions by rephrasing what the prospect said. You can ask "Do you mean that..." to verify that you fully understood the situation. It also helps build rapport as your prospect sees that you care enough to listen to them.

Listen after the prospect is done talking. Telesales professionals have the tendency to talk right away after the prospect is done talking. You think they are done once they stop talking but they actually have a lot more to say if you allow them. So just wait for just about three seconds before you take your turn. You may hear silence but at the end of that silence the prospect start talking again, giving you more information that may be very valuable.

Listen to yourself. Record your own calls and you will be surprised at the "mistakes" you committed or the way you sounded. Listening to your own recordings is a great way to correct your own "faults".

Software Development course

A course on 'Bioinformatics Software Development' using EMBOSS will be held in the training room at Hinxton Hall on 18th - 20th April, 2006.

The course will give a good introduction to programming in EMBOSS. You will gain experience in all the steps in writing a basic sequence analysis application using the EMBOSS programming libraries.

The course would suit competent programmers, probably with at least a couple of years of experience. To get the most from the course, a reasonable working knowledge of C is required, familiarity with pointers is helpful but not essential. That said, all are welcome regardless of background or experience.

The course is a good opportunity to meet the EMBOSS developers and discuss your software projects with them. We are keen to collaborate with external developers and invite you to bring your ideas for discussion on the course.
Announcements
Courses will be run on 18th - 20th April, 2006. Places are limited and the two dates are likely to get booked up quickly so please email Liz Ford now to reserve a place or Jon Ison for further information.

Telemarketing service companies and softaware solutions

A telemarketing service software solution makes it possible to efficiently conduct business with potential customers and current clients on a broader scale than ever before. Telemarketing services vary in size, but all offer multi-level support to various kinds of organizations with the help of a telemarketing service software solution. Businesses involved with education, healthcare, legal services and global businesses can all benefit from inbound and outbound telemarketing services. Not-for-profit organizations and political campaigns often make use of telemarketing services in special ways. Government agencies often outsource their telephone bank needs to telemarketing service providers that assist them with their daily inbound and outbound calls. While many telemarketing companies have basic computer services at their disposal, relatively few of them have installed comprehensive a telemarketing service software solution that can be customized to meet the expectations of their tech-savvy clientele. The industry has designed customized telemarketing service software solutions that not only route calls for telemarketing services, but are customizable to meet each clients’ sales, marketing and other telecommunications goals. Telemarketing service leaders like 1-800 We Answer have recognized the need to innovate, and have implemented technology, telemarketing service software solutions and additional business services to provide added value to their clients. They have taken the end-product in telemarketing service software solutions to new levels.

More and more telemarketing service companies realize that clients require individualized solutions for their campaigns. Cookie cutter solutions generally don’t provide good sales results. When a client contacts a telemarketing service, a sales representative will take all the time needed to ask the client a specific set of questions that will not only create a telemarketing script, but will also customize the telemarketing service software solution to meet the campaign’s needs. The telemarketing service software solution presents the script and all the other information that the telemarketer needs, directly on the telemarketer’s computer monitor. For example, a startup company’s telemarketing campaign for a new product can use many different call center and fulfillment options. These options can include direct mailing, outbound and inbound telemarketing, product fulfillment, information pack fulfillment, broadcast messaging, faxing and call-outs, and much more. The telemarketing service steps in and takes over any and all of these tasks on behalf of the client. The telemarketing company, if it has the capability, can provide full mailing and fulfillment services for the direct mail portion of the marketing campaign: postcards, direct mail pieces, sales letters, information packs and more. These services can easily be handled by a telemarketing company like 1-800 We Answer through the use of a sophisticated telemarketing service software solution. Telemarketing companies can handle inbound sales calls in response to a direct mail campaign, television, radio and other media advertising and other product and service inquiries. Telemarketing services also can connect new customers with your company’s products and services, by generating sales leads, making sales calls and other outbound calls to your market. Telemarketing services are able to provide broadcast messaging by voice, fax and email in certain markets. Broadcast messaging involves distributing a voice or text message about your product and service to as many people as possible by telephone, email or fax. When telemarketing services use broadcast messaging, the recipient has the option of speaking with a live telemarketer by pressing a button on his or her phone to purchase a product, set up an appointment, request more information or any other type of response. These tasks are easily handled through the use of a proprietary telemarketing service software solution.

Telemarketing service companies may also contract with clients to place follow up calls with respondents and prospects, including follow-up phone calls, telephone confirmation of purchases, event attendance scheduling and confirmation, and appointment setting and confirmation. The telemarketing service can also follow up with prospects and respondents by the use of letter, fax, email or even by invoice. Businesses reap the advantages of using a telemarketing service, particularly a telemarketing service coupled with an in-house product fulfillment center, to help reduce their operating costs and constraints.

Telemarketing service software solutions step in to do more than just present the operators with scripts and contact tracking; they help managers control the entire client campaign from the beginning to completion

Technology, not methodology in telemarketing

"Solicitation is much less personal today," said Russell G. Weigand, president of Campbell & Company. Telephone programs have replaced volunteers in annual fund campaigns. The five- or ten-minute phone conversations provide less time to develop understanding of the institution's mission and vision, nor can an institution provide the same stewardship by phone that was possible in face-to-face visits, he observed.

Weigand recalled the practice at Berea College in the 70s when each of the institution's donors, regardless of gift size, would receive a personal visit from a representative of the college.

"We see the results [of the changes] in capital campaigns with unprepared constituencies. There is less understanding of the case and fewer volunteers with solicitation experience."

Technology, not methodology

Freyd complained, "In telemarketing, technology is being used too often as a replacement for methodology. It isn't about processing names and doing it as inexpensively as possible. That [approach] doesn't lead to any long-term results. You still need to have cause, case and constituents in your program." The Yale program adapted major-gift techniques to mail and telephone communication. Too few managers take that fundraiser approach today, he said.

In-House Call Center Software

There are two types of call center software: in-house software supported by internal call center staff and call center software that is handled remotely. Remote handling of help desk software gives the appearance that help desk calls are handled by your organization when in fact another company is performing all the work.

If your going to manage your own call center software, then you need to fully comprehend the modern call center tasks, together with the business processes. All the strategic plans and the visions that the company has must be in complete agreement with the call center, as well. In certain cases, the directions are expressed in the form of a team charter, which contains all the roles and responsibilities of the call center, together with its mission, core processes and vision.

Whenever considering call center software that will be handled by another organization, make sure that they have a successful history of help desk software installation and implementation. Although it is not difficult to locate a business providing such services, the company interested in taking over call center software responsibilities must make sure that their help desk staff has a firm grasp of the company's products and processes.

Call Fire

Virtual Call Center Solution

* Have many (10-500) agents work from home.
* VCC (Virtual Call Center) initiates outbound calls, and automatically connect live answer calls to your agents that work from home.
* VCC detects the outcome of every call, as entered by the agent at the end of every phone call. (For example, #44# may indicate that the phone call resulted in a sale.
* Comprehensive statistics are provided at the end of every campaign, with talk-time percentages, outcomes, and agent performance data.

CallFire Facts

* Generate as many leads as you want, as quickly as you want them.
* Create live transfers OR simply capture the Caller-ID of interested parties based on the keypad numbers they press, and call them back later.
* The outcome of every phone call is recorded, and can be easily downloaded as an excel spreadsheet.
* Transfer campaigns can be sent to any 10-digit telephone number which may route to your call center or sales team!
* You only pay for Live Answer pickups and Answering Machines. You don't pay for Busy's, No Answer's, or Bad numbers.
* Save $1000's on marketing costs, received substantial ROI, and target your market like never before.
* CallFire requires nothing except an internet connection and a credit card

Sample Campaign from ABC-Mortgage Inc

When an individual picks up the phone, CallFire plays the following sound file (LiveAnswer.wav):

"Hi my name is Kim and I'm here to tell you about the 1% solution. It's a home refinancing plan that can save your family hundreds of dollars each month. Press 1 to speak to someone about this refinancing plan, or press 2 to be put on our Do-Not-Call List, but press 1 to hear how you can save $100's of dollars each month!"

If user presses 1, Call transfers to (310)-555-5555. (Their office with Loan Officers on staff.)
If user presses 2, User hears "Thank you. You are now on our Do-Not-Call List. Goodbye."

Voice Broadcasting is a Powerful Tool

Voice Broadcasting can be such a great technology for so many applications. It has been a popular and growing tool now for many years and for good reason. Imagine being able to deliver a message to large numbers of people without having to pay the cost of tele agents, and having the ability of sending one message to a live pick up vs. a different message to an answering machine. Add to this the marrying of interactive voice technology where a recipient is able to press a number key and be transferred to a live agent, or place an order for a product or service. It is the ultimate technology in terms of cost efficiencies and flexibility for marketers, political consultants, municipalities, collection organizations, and many other entities.
But powerful tools in the hands of fools create a great deal of danger. See Bob Tuttle and Mark Edwards for details. Their firm "The Broadcast Team" (aka TBT) was recently fined $1,000,000 by the FTC and the Department of Justice for violations Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
The Federal Trade Commission today announced that Tuttle and Edwards firm was charged with making tens of millions of illegal automated telemarketing calls and they have agreed to pay a $1 million civil penalty under a settlement reached with the agency and the U.S. Department of Justice. They had violated the Telemarketing Sales Rule (TSR) in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages.
A federal district court action brought by DOJ on behalf of the Commission alleges that the Florida-based telemarketer's automated phone dialing service called and then illegally hung up on more than 64 million people – and called more than a million numbers that were listed on the National Do Not Call (DNC) Registry. Lloyd Gomberg, Senior Vice President of Freedom telework Inc. said “The law is very clear- Even when Voice broadcasting is legally permissible the calling list still must be scrubbed against the FTC and various States Do Not Call Lists.”
Gomberg further noted that Freedom Telework Voice broadcast customers are also advised that it is unlawful to send audio messages to any emergency phone lines. For example, 911 numbers, hospital medical service lines, physicians, health care facilities, poison control centers, fire or law enforcement agencies. Another basic rule according to Gomberg: Do not send unsolicited audio messages to those who will incur charges. For example: beepers, pagers or cell phones unless you have permission.
In the broadcast team case, The FTC's Telemarketing Sales Rule (TSR) was violated in the course of using "voice broadcasting" to call millions of U.S. consumers using automated dialers and prerecorded messages. Many of the numbers TBT called were on the DNC Registry, making the calls themselves unlawful. The FTC also charged that TBT failed to pay for access to the DNC Registry's numbers in numerous instances. TBT had argued that the TSR did not apply to its delivery of prerecorded messages and should not apply to its plans to use prerecorded messages to solicit funds on behalf of a charity. But in a related case pending in the same court, U.S. District Court Judge Anne Conway rejected TBT's legal arguments last April. The court ruled that TBT is a required to comply with the TSR, and that exempting TBT from the TSR's requirements would frustrate the FTC "in achieving its goal of protecting the residential privacy of consumers."
Gomberg said “ This technology is powerful and incisive- just make sure that you consult an attorney and know that you are on firm legal ground before proceeding with a campaign.”

Read more: http://www.articlesbase.com/voip-articles/voice-broadcasting-a-powerful-tool-but-dangerous-in-the-hands-of-fools-194194.html#ixzz0s9xbk6Mq
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