Birds learn how to fly much like a human toddler learns to walk - a combination of instinct and practice. Not all birds are instinctive flyers, however. Flightless birds such as penguins and ostriches no longer have the instinct to imitate their flying cousins. Newborns of bird species which do fly, such as pigeons or hummingbirds, have an innate sense that flying is a natural act. Compare this to an human baby who instinctively understands that standing upright is a natural goal to achieve.
Most birds cannot fly until their muscle structure has had time to develop. In the meantime, the nest becomes their entire world. Baby birds are not responsible for food gathering or protection of the nest, so they generally develop a psychological dependence which must be overcome. Parent birds begin to teach their fledglings the importance of flying by remaining a short distance away from the nest during feeding. If the young birds are to survive, they must step away from the nest. Frequently, this means a few hard falls to the ground followed a long trip back to the safety of the nest.
All of this practice time, awkward as it may seem, does teach the fledgling about the mechanics of flight. Falls to the ground become more controlled as the young bird stretches out his or her wings. Short hops back to the nest become longer flights. Bird parents continue to encourage their brood to leave the nest for longer periods of time. Some species actually adopt a tough love policy, leaving the fledglings alone to develop their own flying instincts.
After a few weeks of practice and imitation, young birds learn more advanced flying techniques - how to use the wind for lift, how to spot rising thermals and how to make controlled landings. Eventually, all of these elements become instinctive and young birds can start families of their own. The teaching process begins anew as these birds teach their own young how to fly.
For birds, flying is an incredibly taxing exercise. Some bird experts compare it to human jogging times ten. Fortunately, many birds have air sacs which act as auxiliary lungs. Each breath a bird takes is much more concentrated than an equivalent human breath. Birds also have very well-developed pectoral muscles for constant wing motion and an exceptionally strong heart for endurance. Hollow bones reduce drag and the natural curve of the wings creates significant lift. Most birds are literally swimming through the air, using the weight of the air beneath them to keep them aloft.
Friday, July 30, 2010
Thursday, July 29, 2010
Software Developer
How do you rate a software developer? That’s a fantastic question! There are so many theories out there, and there are so many forms that HR teams try and come up with to help you conduct performance review. However, what really makes a great developer? And if you are a Software Developer, how can you improve your career today! Below is my bible for rating the developers on my team. By following these tips and rules, you will improve your status from “good developer”, to “great developer”!
1. Time spent writing great code
It’s not about the quantity it’s the quality! However a twist to this is: It is about the quantity, and the quality. Far too many times you will get one of two scenarios.
In scenario A, you have a developer that pumps out code like mad, things seem to be working… then bugs start happening, you don’t know why, seems to take forever to fix! Or they fix 10 and cause 5 more! But you get a lot of code…
In scenario B, you have a developer that seems so smart! You interview him and he knows everything about everything, can speak the theory up and down! Yet for some reason, you have assigned him three features, and three weeks later, he is still working on something that should have been done in 3 days! You are so confused! He is so smart! He knows everything about generics, multi-threading, and can explain pointers to your grandmother and make her excited to want to code! Why is nothing getting done?!
In your dream scenario, you get great code! Great code is done by a great developer that is super smart, knows what quality code is, and writes code like Tony Hawk rides his skateboard. It looks so natural! He or she is almost entertaining to watch! They also get it done at blinding speeds! They know how long each problem should take, and do not get caught up in finding the world’s best solution, that has multiple threads and layers, to write a game of pong. Bugs are nonexistent because they write unit tests for themselves, and just plain can code in their sleep! These guys are worth their weight in GOLD!
2. Interpretation of the problem
So there is a problem out there, with millions of ways to solve it. Some people are just natural quick thinkers and can come up with multiple solutions instantly. However, what a great developer would do is totally define the problem before doing anything! A great developer will create a document or whiteboard the problem out. They will email their managers and say things like “Can we meet so I can explain to you how I understand the problem?” Next they will start giving you various solutions, etc.
See, a great developer knows that the way they see the problem and interpret the problem, is probably not the way that the problem creator intended it to be understood. This is a key point, commit this to memory! A great developer will want to understand it fully, before attempting to approach a solution. Do you understand the problem 100%, no? 99%? Go ask more questions and be sure you are 100% clear!
1. Time spent writing great code
It’s not about the quantity it’s the quality! However a twist to this is: It is about the quantity, and the quality. Far too many times you will get one of two scenarios.
In scenario A, you have a developer that pumps out code like mad, things seem to be working… then bugs start happening, you don’t know why, seems to take forever to fix! Or they fix 10 and cause 5 more! But you get a lot of code…
In scenario B, you have a developer that seems so smart! You interview him and he knows everything about everything, can speak the theory up and down! Yet for some reason, you have assigned him three features, and three weeks later, he is still working on something that should have been done in 3 days! You are so confused! He is so smart! He knows everything about generics, multi-threading, and can explain pointers to your grandmother and make her excited to want to code! Why is nothing getting done?!
In your dream scenario, you get great code! Great code is done by a great developer that is super smart, knows what quality code is, and writes code like Tony Hawk rides his skateboard. It looks so natural! He or she is almost entertaining to watch! They also get it done at blinding speeds! They know how long each problem should take, and do not get caught up in finding the world’s best solution, that has multiple threads and layers, to write a game of pong. Bugs are nonexistent because they write unit tests for themselves, and just plain can code in their sleep! These guys are worth their weight in GOLD!
2. Interpretation of the problem
So there is a problem out there, with millions of ways to solve it. Some people are just natural quick thinkers and can come up with multiple solutions instantly. However, what a great developer would do is totally define the problem before doing anything! A great developer will create a document or whiteboard the problem out. They will email their managers and say things like “Can we meet so I can explain to you how I understand the problem?” Next they will start giving you various solutions, etc.
See, a great developer knows that the way they see the problem and interpret the problem, is probably not the way that the problem creator intended it to be understood. This is a key point, commit this to memory! A great developer will want to understand it fully, before attempting to approach a solution. Do you understand the problem 100%, no? 99%? Go ask more questions and be sure you are 100% clear!
Wednesday, July 28, 2010
How to get telemarketing job in New York
#
Apply at a telemarketing company's website such as Liveops. The application process varies by company but the first step is usually to fill out a standard form providing general information about yourself. You will be asked about your previous experience, but telemarketing companies don't seem to require it.
#
Step 2
Authorize a background check. This is almost always required and some companies charge a fee for it. A credit check also may be required on rare occasions.
#
Step 3
Perform a voice test. Telemarketing companies will want to know what you sound like over the telephone. Practice your script and get someone to give you blunt criticism. You also may need to eliminate any accent or dialect that you have.
#
Step 4
Get qualified on multiple projects within each company. Telemarketing companies usually handle more than one project available and multiple certifications will increase your earning potential. You also may need to work several different projects to find one you enjoy.
#
Step 5
Explore opportunities with many different companies. Telemarketing work has a high turnover rate and you don't want to depend on any single company or project for your income.
Read more: How to Get a Job Telemarketing From Home | eHow.com http://www.ehow.com/how_2121515_get-job-telemarketing-from-home.html#ixzz0v173yACo
Apply at a telemarketing company's website such as Liveops. The application process varies by company but the first step is usually to fill out a standard form providing general information about yourself. You will be asked about your previous experience, but telemarketing companies don't seem to require it.
#
Step 2
Authorize a background check. This is almost always required and some companies charge a fee for it. A credit check also may be required on rare occasions.
#
Step 3
Perform a voice test. Telemarketing companies will want to know what you sound like over the telephone. Practice your script and get someone to give you blunt criticism. You also may need to eliminate any accent or dialect that you have.
#
Step 4
Get qualified on multiple projects within each company. Telemarketing companies usually handle more than one project available and multiple certifications will increase your earning potential. You also may need to work several different projects to find one you enjoy.
#
Step 5
Explore opportunities with many different companies. Telemarketing work has a high turnover rate and you don't want to depend on any single company or project for your income.
Read more: How to Get a Job Telemarketing From Home | eHow.com http://www.ehow.com/how_2121515_get-job-telemarketing-from-home.html#ixzz0v173yACo
Telemarketing Jobs in Uk
Telesales and telemarketing jobs in London
Telesales and telemarketing jobs in London are sought-after for their high earning potential. Whether you're passionate about sales and marketing, looking for a part-time profession or simply a student looking for a way to make spending money, telesales and telemarketing is the answer.
Are you cut out for telesales and telemarketing jobs in London?
The answer to that question is: YES!
If you have the ability to speak clearly on the phone, have a friendly demeanour, and most of all have the ability to listen to what people are saying - then you're half-way there.
The real strength in selling lies not in trying to rattle off your sales pitch before the customer puts down the phone - and certainly not in talking over them! - but in asking the right questions and listening to the answers.
Listening may seem an easy task, but often telesales people are too impatient to really listen and determine the customer's needs. Listening is only a matter of understanding what the customer is saying. By learning the art of listening you will build a lasting relationship with the customer, discover the needs and wants of that particular customer, handle any kind of objections and close the sale easily.
What about training?
If you look at some of the most successful telesales and telemarketers in London, they are not necessarily the most highly-skilled or best trained individuals. Regardless of their qualifications, individuals working in the telesales and telemarketing sectors acquire most of their industry-related expertise through actual work experience. However, they have a passion for what they do, and they never make a call without planning what they want to achieve and how they're going to achieve it - whether they are dealing with a new or existing customer.
If you're poorly prepared, chances are you'll end up annoying the customer by simply rambling on and on, without getting a proper response - or any response at all, for that matter.
Take action: Set your primary goal or objective
Take a minute to ask yourself what you want to have achieved by the end of the call. Also write down what action you want the customer to take by the time you put the phone down. If you're simply talking and nobody is putting goals into action during the call, you have wasted your time, and the customer's time.
Once you've determined those goals you simply fill in the blanks with what needs to happen for you to get the information you want, determine the customer's needs and satisfy those needs.
Get your questions ready
After you've set your primary goal or objective, decide on your questioning strategy. Instead of just having a list of features and benefits to bombard the telesales or telemarketing customer with, write down all your advantages separately. Then write down next to it what problem it solves or what need it fulfils.
After that, take each need or problem and write a question that would determine whether that situation existed. Use these questions during your call to see if there is a need or a problem that your "benefits" will truly solve.
Pause and Reflect
Make sure you don't get into the habit of simply going on telesales autopilot, dialling number after number without so much as taking a breath. Each call, whether successful or not, is a learning opportunity. As insignificant as it might sound, there is real value in reflecting on what you've done, and trying to learn something from it.
At the end of every telesales call you make, ask these 2 questions:
1. What did I like about this call?
2. What should I have done differently on this call?
Listen to yourself
Ever listened to yourself on a video recording and been surprised at the tone or pitch of your voice? The sound coming out of your mouth sounds very different to other people than it does to you. So listen to yourself on tape. Review your calls and see where you could improve.
Telesales and telemarketing jobs in London are sought-after for their high earning potential. Whether you're passionate about sales and marketing, looking for a part-time profession or simply a student looking for a way to make spending money, telesales and telemarketing is the answer.
Are you cut out for telesales and telemarketing jobs in London?
The answer to that question is: YES!
If you have the ability to speak clearly on the phone, have a friendly demeanour, and most of all have the ability to listen to what people are saying - then you're half-way there.
The real strength in selling lies not in trying to rattle off your sales pitch before the customer puts down the phone - and certainly not in talking over them! - but in asking the right questions and listening to the answers.
Listening may seem an easy task, but often telesales people are too impatient to really listen and determine the customer's needs. Listening is only a matter of understanding what the customer is saying. By learning the art of listening you will build a lasting relationship with the customer, discover the needs and wants of that particular customer, handle any kind of objections and close the sale easily.
What about training?
If you look at some of the most successful telesales and telemarketers in London, they are not necessarily the most highly-skilled or best trained individuals. Regardless of their qualifications, individuals working in the telesales and telemarketing sectors acquire most of their industry-related expertise through actual work experience. However, they have a passion for what they do, and they never make a call without planning what they want to achieve and how they're going to achieve it - whether they are dealing with a new or existing customer.
If you're poorly prepared, chances are you'll end up annoying the customer by simply rambling on and on, without getting a proper response - or any response at all, for that matter.
Take action: Set your primary goal or objective
Take a minute to ask yourself what you want to have achieved by the end of the call. Also write down what action you want the customer to take by the time you put the phone down. If you're simply talking and nobody is putting goals into action during the call, you have wasted your time, and the customer's time.
Once you've determined those goals you simply fill in the blanks with what needs to happen for you to get the information you want, determine the customer's needs and satisfy those needs.
Get your questions ready
After you've set your primary goal or objective, decide on your questioning strategy. Instead of just having a list of features and benefits to bombard the telesales or telemarketing customer with, write down all your advantages separately. Then write down next to it what problem it solves or what need it fulfils.
After that, take each need or problem and write a question that would determine whether that situation existed. Use these questions during your call to see if there is a need or a problem that your "benefits" will truly solve.
Pause and Reflect
Make sure you don't get into the habit of simply going on telesales autopilot, dialling number after number without so much as taking a breath. Each call, whether successful or not, is a learning opportunity. As insignificant as it might sound, there is real value in reflecting on what you've done, and trying to learn something from it.
At the end of every telesales call you make, ask these 2 questions:
1. What did I like about this call?
2. What should I have done differently on this call?
Listen to yourself
Ever listened to yourself on a video recording and been surprised at the tone or pitch of your voice? The sound coming out of your mouth sounds very different to other people than it does to you. So listen to yourself on tape. Review your calls and see where you could improve.
Monday, July 26, 2010
Call center softare development.
Custom Call Center Software | Customer Service Software Applications
Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.
Custom Call Center Solutions | Custom Software
Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.
Call Center Software Integration | Call Center Software Solutions
Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.
Call Center Solutions, Call Center Software Solutions, Custom Call Center Solutions Do you need help with your call center software? Maybe you have too many calls in queue or poor response times due to ineffective business software? Perhaps you need a better forecasting and staffing module or maybe you're for software integration with your telephony system? ISG has worked with call center operations that vary from small start-ups to large Fortune 500 companies. We have experienced professionals who understand call center requirements and have built custom software solutions designed to optimize call center personnel performance and productivity. Our software consultants can help you implement effective CTI (computer telephony interface), ACD call routing, call processing, call monitoring, and custom billing solutions. Our custom programming team can build a custom software solution for you.
Custom Call Center Solutions | Custom Software
Call Center Solutions Since 1993, Call Center Software Solutions, Custom Call Center Solutions Our mission is to help clients improve overall performance, increase customer loyalty and revenue, and reduce operating costs by planning for and meeting the customer service demands of today and the future. ISG understands the role that customer care plays in driving loyalty among your customers, and profitability to your bottom line. If you are have difficulty staffing your contact center, experiencing high rates of abandoned calls, or if your customers are annoyed by long waits in queue, we can help. Our software design team can evaluate your existing call processing software and identify bottlenecks that result in poor call center performance. ISG software consultants have experience with CTI, IVR, and CRM applications. We can design and build custom CRM and call center software for your organization. A partial list of previous clients our customer care consultants have worked with include The Cross Country Group, Lowell Shoe, Sullivan Tire, and Sullivans, Inc. Contact ISG today to see how we can help you improve your contact center operations.
Call Center Software Integration | Call Center Software Solutions
Do you need software integration to help improve the performance of your call center? Maybe you have existing software products that can't be accessed by your call center personnel? Is your valuable staff wasting time in the reference library or at the fax machine? Could your organization benefit from rules based call processing software? ISG's experienced custom software development team can build the software integration tools that will connect your enterprise knowledge base with your call center software. Why settle for low performance and high overhead? Our business productivity software specialists can help you improve overall performance and reduce costly errors.
Saturday, July 24, 2010
IVR software solution by howtotelemarketing.blogspot.com
IVR Solutions And Software
IVR solutions let you create customer self-service options that automate the answer process related to common customer inquiries. This frees up time to focus on your customers who have specific and/or complicated inquiries that demand individual attention. Some of our IVR solutions include:
* Voice Routing - This frontline call center IVR solution allows one-touch routing that takes your customers to the customer service representative best suited to handle the call. And the screen pop feature included in this IVR software solution delivers valuable call information right to your representative's desktop for instant support.
* Voice Self-Service - Your organization creates products that empower your customers. With IVR solutions from RightNow, your call center customer service can do the same. By creating automated, voice-prompt menus, your customers gain around-the-clock answers to many of their most common inquiries, such as: account status, password reset, store/branch location, and more.
* Outbound Voice - As more and more of your organization's information is being hosted on the web, many customers will look there first for the answers they seek. If, after they have scoured your site, they still have not found what they need, they'll want to talk to someone. With Outbound Voice IVR solutions, you can let your customer request a call from your organization, creating another dynamic layer of customer service and/or sales.
* Managed Services - Sometimes your organization may have the need for IVR solutions, but not have the time it takes to effectively implement the solutions. In this case, RightNow offers extensive Managed Services for our IVR solutions. From voice talent to detailed reporting, and everything in between, the expertise from RightNow Technologies works within the framework of your organization to help you drive superior customer experiences.
IVR Software Solutions From RightNow
For a host of IVR solutions from RightNow that can help you deliver a better customer experience while driving down internal costs, please visit our IVR solutions page. And for an in-depth look at the role IVR software can play in your organization today and in the future.
IVR solutions let you create customer self-service options that automate the answer process related to common customer inquiries. This frees up time to focus on your customers who have specific and/or complicated inquiries that demand individual attention. Some of our IVR solutions include:
* Voice Routing - This frontline call center IVR solution allows one-touch routing that takes your customers to the customer service representative best suited to handle the call. And the screen pop feature included in this IVR software solution delivers valuable call information right to your representative's desktop for instant support.
* Voice Self-Service - Your organization creates products that empower your customers. With IVR solutions from RightNow, your call center customer service can do the same. By creating automated, voice-prompt menus, your customers gain around-the-clock answers to many of their most common inquiries, such as: account status, password reset, store/branch location, and more.
* Outbound Voice - As more and more of your organization's information is being hosted on the web, many customers will look there first for the answers they seek. If, after they have scoured your site, they still have not found what they need, they'll want to talk to someone. With Outbound Voice IVR solutions, you can let your customer request a call from your organization, creating another dynamic layer of customer service and/or sales.
* Managed Services - Sometimes your organization may have the need for IVR solutions, but not have the time it takes to effectively implement the solutions. In this case, RightNow offers extensive Managed Services for our IVR solutions. From voice talent to detailed reporting, and everything in between, the expertise from RightNow Technologies works within the framework of your organization to help you drive superior customer experiences.
IVR Software Solutions From RightNow
For a host of IVR solutions from RightNow that can help you deliver a better customer experience while driving down internal costs, please visit our IVR solutions page. And for an in-depth look at the role IVR software can play in your organization today and in the future.
Friday, July 23, 2010
howtotelemarketing more tips July 23
For some people in business, the word telemarketing causes fear and anxiety, preventing them from utilizing a tool that can increase leads, sales, revenue, referrals and brand awareness. Many goals can be achieved with telemarketing, even in a down economy. In some cases, right now, during a recession, is an excellent time to start telemarketing.
Telemarketing can benefit any business, from a one person operation, to a fortune 500 company. But for many, the fear of rejection gets in the way of using this effective marketing tool.
Here are 3 tips you can use to overcome your fear of telemarketing.
1. Start small and simple. Start a small telemarketing campaign by putting a list of your existing clients or customers together. Craft a special promotion and just call them with a message like-
"Hi, this is ___________ from__________, I just wanted to touch base with you real quick and let you know that we have a special promotion for our good customers, we are offering__________________, If you are interested, just give us a call here at______________. Thanks".
This brief message keeps your name in front of your customers or clients, while keeping the message quick and to the point. Also, the close is open ended, which eliminates the rejection for you the caller, while keeping good will with your customer or client since you are not putting them on the spot.
2. Try a 2 step. Get a list of prospects you would like to do business with- (at least 200 names). Send a one page letter with your business card or brochure, highlighting the benefits of your company and a special offer, with the line at the end of the letter, "I will get in touch with you in a few days to see what you think".
Now, just do a simple follow up call. "Hi, this is___________ from______________. I just wanted to follow up with you real quick and see if you got a chance to read my letter...."
From here, you have a real good chance to interact with your prospect and the call is very non-threatening. This eliminates the pressure for you and puts your prospect at ease.
3. Keep it free. Everyone likes free stuff, and if your business offers the opportunity to offer a free gift, promotional product, coupon, gift certificate, gift card etc., these are wonderful opportunities to call prospects with very low rejection rates. This makes your call easy to make, and gives you the ability to follow up in a variety of ways. Perhaps you can get their email address in exchange for your freebie. Simply put an email campaign together to follow up with your new prospects. This also works with direct mail follow-up or subsequent phone call follow ups.
Telemarketing can benefit any business, from a one person operation, to a fortune 500 company. But for many, the fear of rejection gets in the way of using this effective marketing tool.
Here are 3 tips you can use to overcome your fear of telemarketing.
1. Start small and simple. Start a small telemarketing campaign by putting a list of your existing clients or customers together. Craft a special promotion and just call them with a message like-
"Hi, this is ___________ from__________, I just wanted to touch base with you real quick and let you know that we have a special promotion for our good customers, we are offering__________________, If you are interested, just give us a call here at______________. Thanks".
This brief message keeps your name in front of your customers or clients, while keeping the message quick and to the point. Also, the close is open ended, which eliminates the rejection for you the caller, while keeping good will with your customer or client since you are not putting them on the spot.
2. Try a 2 step. Get a list of prospects you would like to do business with- (at least 200 names). Send a one page letter with your business card or brochure, highlighting the benefits of your company and a special offer, with the line at the end of the letter, "I will get in touch with you in a few days to see what you think".
Now, just do a simple follow up call. "Hi, this is___________ from______________. I just wanted to follow up with you real quick and see if you got a chance to read my letter...."
From here, you have a real good chance to interact with your prospect and the call is very non-threatening. This eliminates the pressure for you and puts your prospect at ease.
3. Keep it free. Everyone likes free stuff, and if your business offers the opportunity to offer a free gift, promotional product, coupon, gift certificate, gift card etc., these are wonderful opportunities to call prospects with very low rejection rates. This makes your call easy to make, and gives you the ability to follow up in a variety of ways. Perhaps you can get their email address in exchange for your freebie. Simply put an email campaign together to follow up with your new prospects. This also works with direct mail follow-up or subsequent phone call follow ups.
Thursday, July 22, 2010
Everyone is talking about Skype and soon everyone will be doing it for free!
Everyone is talking about Skype and soon everyone will be doing it for free!
howtotelemarketing.blogspot.com and skype
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
howtotelemarketing.blogspot.com and skype
Since Internet's invention, Skype has been the key to empowering a variety of exciting new technologies in changing the face of the future. It's become the proverbial dreamcatcher of the 21st Century. In saying that, Skype is clearly taking the world by storm with their free global telephony! They identified the opportunity to develop radical new technology impacting telecommunications globally through the Internet. It's apparent that one can no longer afford to ignore technologies that are shaping and improving our lives.
Niklas Zennström, CEO & Co-founder of Skype shares the same view by saying: “The idea of charging for calls belongs to the last century. Skype software gives people new power to affordably stay in touch with their friends and family by taking advantage of their technology and connectivity investments.”
About Skype
“I knew it was over when I downloaded Skype,” Michael Powell, chairman, Federal Communications Commission, explained.
“When the inventors of KaZaA are distributing for free a little program that you can use to talk to anybody else, and the quality is fantastic, and it’s free – it’s over. The world will change now inevitably.” Fortune Magazine, February 16, 2004
Skype’s mission is to provide a simple, reliable and friendly communication tool that works. In other words the aim is for people to communicate with friends, family, and colleagues, more flexibly, more cost effective, and with better sound quality than ever previously imagined.
Skype's turn key technology
Skype is a free service that allows anyone with a computer and Internet connection to call anyone else with the same at no cost. To get started all you have to do is download Skype which is cross platform. You will need a Skype phone (USB phone), a pc microphone and speakers or a pc headset to make calls. What's more Skype is simple to install, works behind most firewalls and gateways with no server or workstation configuration. Calls are encrypted for security reasons, and they maintain a strict privacy policy.
The million dollar question
I bet you're wondering how does Skype makes money? Simply by selling extra extended services. Here is a list of some of the very useful extras
* A mailbox facility to record voicemail messages.
* SkypeOut or Skype airtime to enable you to phone most parts of the world for only 0.017 Euros per minute.
* With SkypeIn, you can get a number identical to a landline number. If your friends who aren’t using Skype wish to call you by dialing a regular number, you can still receive the call in Skype via your pc. The call will then be received no matter where you are, as long as you are connected to the Internet.
And the flip side is ...
You need to sit with your Skype phone or headset at your pc, while being connected to the Internet. It is also important to have a relatively fast connection at a good price, something that’s not yet available in SA. Lastly Skype technology is not available through a landline, you have to have an Internet connection.
Skype and mobile devices
The Skype platform will soon be extended to mobile devises and handsets. Then the world will be your oyster and the sky your limit.
Tuesday, July 20, 2010
howtotelemarketing presents mobile voip players.
Mobile VoIP Players
Truphone logoService: Truphone Platform/Network: Nokia handsets Cost: Incoming free calls while on the Truphone network, low per-minute rates while on a GSM network. Outgoing calls are billed at very low per minute rates. Features: Truphone offers free calls, SMS and voice mail while logged into the Truphone network via Wi-Fi. Otherwise, Truphone forwards calls to your mobile handset and you pay a low per-minute charge. Our Opinion: With its smart forwarding options, Truphone is particularly useful for international travelers. Whether you’re on Wi-Fi or just your normal GSM network, you can be reached via your Truphone number no matter where you are (charges apply in certain cases, see their site for details). For times when Wi-Fi is not available, Truphone just released Truphone Anywhere, which utilizes local gateways for outgoing calls at low per-minute charges. I have trialed the service by forwarding calls from my Truphone number to my cell phone and the call quality was fantastic; voices were indistinguishable from any other cell phone call. A Truphone-to-Truphone VoIP call yielded even higher voice quality.
FringService: Fring Platform/Network: Nokia/Symbian handsets, Widows Mobile, iPhone (pre-release beta) Cost: Free Features: Allows you to make VoIP calls on any SIP network, Skype or to other Fring users. Additionally, Fring is a multi-protocol IM client that will allow you to chat with your buddies on Skype, MSN, ICQ, Google Talk, Twitter, AIM and Yahoo. Our Opinion: I have used Fring to make SIP and Skype voice calls, and over EDGE the call is choppy and hard to understand. However, Wi-Fi provides enough bandwidth to make Fring calls clear and understandable. I wouldn’t say the quality is fantastic, but it is very comparable to a normal cell phone call.
logoService: Talkonaut Platform/Network: Available for Java-based phones, Symbian and Windows Mobile Cost: Free Features: Talkonaut offers free VoIP and IM chatting. For instant messaging, the application supports Google Talk, ICQ, AIM, and Yahoo. Talkonaut can also use SIP for VoIP calling. Our Opinion: Talkonaut is a Russian offering and is still very new. The application was quite unstable on my Nokia N82 handset. With iffy performance and a very rusty user interface, I would recommend looking at other applications for this functionality, namely Fring.
NimbuzzService: Nimbuzz Platform/Network: Java program, Symbian; an iPhone version is coming soon. Cost: Free Features: Allows you to engage in IM conversations and conduct VoIP calls, as well as to share media such as photos and video. Nimbuzz also allows for client-to-client calls and has widgets enabling calls to originate from Facebok and MySpace. Compatible with Skype, Google Talk, AOL Instant Messenger, Windows Live Messenger, Yahoo, MySpace, Facebook and Jabber IM networks. Our Opinion: The Symbian application is very responsive and easy to use. A VoIP call originating from my Facebook page to Nimbuzz over a Wi-Fi connection sounded good — just as good as any call over a GSM network.
Gizmo5Service: Gizmo5 (formerly Gizmo Project) Platform/Network: Nokia Symbian handsets, BlackBerry, Windows Mobile, Nokia Tablets Cost: Free for VoIP calls, low per-minute charge to call landlines and to SMS to mobiles. Features: Gizmo5 allows you to conduct voice calls to other Gizmo5 users and grants IM conversations with friends on Gizmo5, MSN, AIM, Yahoo and Jabber. Our Opinion: Gizmo5 is a great competitor to Skype, just not as established or well-known. They have wisely developed their client software for many platforms including numerous mobile phones, and on both Mac and PC. VoIP call quality is stellar when calling between clients, as well as to landline/mobile phones.
Truphone logoService: Truphone Platform/Network: Nokia handsets Cost: Incoming free calls while on the Truphone network, low per-minute rates while on a GSM network. Outgoing calls are billed at very low per minute rates. Features: Truphone offers free calls, SMS and voice mail while logged into the Truphone network via Wi-Fi. Otherwise, Truphone forwards calls to your mobile handset and you pay a low per-minute charge. Our Opinion: With its smart forwarding options, Truphone is particularly useful for international travelers. Whether you’re on Wi-Fi or just your normal GSM network, you can be reached via your Truphone number no matter where you are (charges apply in certain cases, see their site for details). For times when Wi-Fi is not available, Truphone just released Truphone Anywhere, which utilizes local gateways for outgoing calls at low per-minute charges. I have trialed the service by forwarding calls from my Truphone number to my cell phone and the call quality was fantastic; voices were indistinguishable from any other cell phone call. A Truphone-to-Truphone VoIP call yielded even higher voice quality.
FringService: Fring Platform/Network: Nokia/Symbian handsets, Widows Mobile, iPhone (pre-release beta) Cost: Free Features: Allows you to make VoIP calls on any SIP network, Skype or to other Fring users. Additionally, Fring is a multi-protocol IM client that will allow you to chat with your buddies on Skype, MSN, ICQ, Google Talk, Twitter, AIM and Yahoo. Our Opinion: I have used Fring to make SIP and Skype voice calls, and over EDGE the call is choppy and hard to understand. However, Wi-Fi provides enough bandwidth to make Fring calls clear and understandable. I wouldn’t say the quality is fantastic, but it is very comparable to a normal cell phone call.
logoService: Talkonaut Platform/Network: Available for Java-based phones, Symbian and Windows Mobile Cost: Free Features: Talkonaut offers free VoIP and IM chatting. For instant messaging, the application supports Google Talk, ICQ, AIM, and Yahoo. Talkonaut can also use SIP for VoIP calling. Our Opinion: Talkonaut is a Russian offering and is still very new. The application was quite unstable on my Nokia N82 handset. With iffy performance and a very rusty user interface, I would recommend looking at other applications for this functionality, namely Fring.
NimbuzzService: Nimbuzz Platform/Network: Java program, Symbian; an iPhone version is coming soon. Cost: Free Features: Allows you to engage in IM conversations and conduct VoIP calls, as well as to share media such as photos and video. Nimbuzz also allows for client-to-client calls and has widgets enabling calls to originate from Facebok and MySpace. Compatible with Skype, Google Talk, AOL Instant Messenger, Windows Live Messenger, Yahoo, MySpace, Facebook and Jabber IM networks. Our Opinion: The Symbian application is very responsive and easy to use. A VoIP call originating from my Facebook page to Nimbuzz over a Wi-Fi connection sounded good — just as good as any call over a GSM network.
Gizmo5Service: Gizmo5 (formerly Gizmo Project) Platform/Network: Nokia Symbian handsets, BlackBerry, Windows Mobile, Nokia Tablets Cost: Free for VoIP calls, low per-minute charge to call landlines and to SMS to mobiles. Features: Gizmo5 allows you to conduct voice calls to other Gizmo5 users and grants IM conversations with friends on Gizmo5, MSN, AIM, Yahoo and Jabber. Our Opinion: Gizmo5 is a great competitor to Skype, just not as established or well-known. They have wisely developed their client software for many platforms including numerous mobile phones, and on both Mac and PC. VoIP call quality is stellar when calling between clients, as well as to landline/mobile phones.
Monday, July 19, 2010
Dialvision dialer howtotelemarketing.blogspot.com
howtotelemarketing.blogspot.com presents DialVision Predictive Dialer.
DialVision® is a Web-based outbound telemarketing application using Microsoft’s Active Server Pages under Microsoft’s IIS, with a back end database of Microsoft’s SQL Server.
DialVision designs, develops, and delivers call center systems for implementation and integration. DialVision's telemarketing systems are focused on maximizing the effectiveness of live telephone transactions. DialVision strives offers stand-alone and bundled call center solutions.
Our telemarketing software products are modular and scalable call center management solutions designed to integrate with telephone, database and other call center / telemarketing software related systems. DialVision products are best-in-class CRM solutions centered around a 100% completely customizable agent interface.
ASP Telemarketing / DialVision software is 100% Web-based CIM application that can be used by a call center or department to manage such interactions as inbound and outbound telephone calls, as well as interactions from the Web and e-mail. Because it is Web-based, written in HTML, it is a thin-client application requiring only the use of a Web browser at the agent's workstation.
Call Center Customer Services
DialVision can be used:
- As a traditional in-house system
- Across the Internet as an ASP solution
- To support remote agents
- On a single server supporting multiple call
centers across the Internet
Auto Outbound Dialing
DialVision utilizes Progressive Dialing for outbound campaigns to provide quality, zero-abandonment calls to consumers and businesses.
DialVision® is a Web-based outbound telemarketing application using Microsoft’s Active Server Pages under Microsoft’s IIS, with a back end database of Microsoft’s SQL Server.
DialVision designs, develops, and delivers call center systems for implementation and integration. DialVision's telemarketing systems are focused on maximizing the effectiveness of live telephone transactions. DialVision strives offers stand-alone and bundled call center solutions.
Our telemarketing software products are modular and scalable call center management solutions designed to integrate with telephone, database and other call center / telemarketing software related systems. DialVision products are best-in-class CRM solutions centered around a 100% completely customizable agent interface.
ASP Telemarketing / DialVision software is 100% Web-based CIM application that can be used by a call center or department to manage such interactions as inbound and outbound telephone calls, as well as interactions from the Web and e-mail. Because it is Web-based, written in HTML, it is a thin-client application requiring only the use of a Web browser at the agent's workstation.
Call Center Customer Services
DialVision can be used:
- As a traditional in-house system
- Across the Internet as an ASP solution
- To support remote agents
- On a single server supporting multiple call
centers across the Internet
Auto Outbound Dialing
DialVision utilizes Progressive Dialing for outbound campaigns to provide quality, zero-abandonment calls to consumers and businesses.
Sunday, July 18, 2010
Telemarketing Software developer
Telemarketing Representative - Software
Apply Now
Company: Rearden Commerce
Location: Foster City, CA
Opportunity Details: Overview: Rearden Commerce provides the ultimate personal productivity tool: an innovative on-demand personal assistant that simplifies life, helping people quickly find the services and goods they need based on what they like, where they are, and what they are doing. The Rearden Personal Assistant is based on the Rearden Commerce Platform, which connects users instantly with the world's largest ecosystem of more than 160,000 trusted merchants and third-party applications providers. The Rearden Personal Assistant also helps thousands of companies save money by consistently guiding employees to preferred suppliers offering negotiated discounts and helping them make smarter purchase decisions. With Rearden Commerce, the power of the intelligent Web is finally realized.
Apply Now
Company: Rearden Commerce
Location: Foster City, CA
Opportunity Details: Overview: Rearden Commerce provides the ultimate personal productivity tool: an innovative on-demand personal assistant that simplifies life, helping people quickly find the services and goods they need based on what they like, where they are, and what they are doing. The Rearden Personal Assistant is based on the Rearden Commerce Platform, which connects users instantly with the world's largest ecosystem of more than 160,000 trusted merchants and third-party applications providers. The Rearden Personal Assistant also helps thousands of companies save money by consistently guiding employees to preferred suppliers offering negotiated discounts and helping them make smarter purchase decisions. With Rearden Commerce, the power of the intelligent Web is finally realized.
Thursday, July 15, 2010
howtotelemarketing.blogspot.com presents building your own telemarketing script
howtotelemarketing.blogspot.com presents building your own telemarketing script
Building Your Own Script
While you'll never be able to stop all telemarketers from disturbing you, it is possible to ensure that telemarketers who do will never call again.
Federal regulations require that telemarketers keep and maintain a Do Not Call List. This is a list of phone numbers that the company may not call again for ten years. Next time a telemarketer calls, make sure to tell them to put your phone number on that list. (In recent years, I've adopted the following response to the first thing a telemarketer says: "It is the policy of this household to withhold all future business from companies that solicit us via telephone." For most "legitimate" telemarketing efforts, this results in an immediate apology, a toll-free number to call if I have any questions, and no future calls from that organization, as this is usually interpreted in their script as a do not call response. For the rest, I just hang up after making that statement and hope they got the message.)
If you want to be removed from a master marketing list used by hundreds of companies, send a signed request asking to be removed from all telemarketing lists, along with your full name, street address, city, state, ZIP Code, and phone number (including area code) to:
Direct Marketing Association
PO Box 9014
Farmingdale, NY 11735-9014
You may wish to do more than just get your name on a list; perhaps you even want to take up the telemarketer's time and make them squirm a bit. You need to know a few things:
* When telemarketers call you they use a 'script.' (Below you'll find your own script to use back on them. When a telemarketer starts getting asked the right questions, they start getting nervous. This can be very amusing.)
* If telemarketers violate certain federal regulations while speaking to you, you may be able to sue them for $500.
* Most importantly, if you ask to be put on a company's Do Not Call List, they may not call you again for 10 years.
Building Your Own Script
While you'll never be able to stop all telemarketers from disturbing you, it is possible to ensure that telemarketers who do will never call again.
Federal regulations require that telemarketers keep and maintain a Do Not Call List. This is a list of phone numbers that the company may not call again for ten years. Next time a telemarketer calls, make sure to tell them to put your phone number on that list. (In recent years, I've adopted the following response to the first thing a telemarketer says: "It is the policy of this household to withhold all future business from companies that solicit us via telephone." For most "legitimate" telemarketing efforts, this results in an immediate apology, a toll-free number to call if I have any questions, and no future calls from that organization, as this is usually interpreted in their script as a do not call response. For the rest, I just hang up after making that statement and hope they got the message.)
If you want to be removed from a master marketing list used by hundreds of companies, send a signed request asking to be removed from all telemarketing lists, along with your full name, street address, city, state, ZIP Code, and phone number (including area code) to:
Direct Marketing Association
PO Box 9014
Farmingdale, NY 11735-9014
You may wish to do more than just get your name on a list; perhaps you even want to take up the telemarketer's time and make them squirm a bit. You need to know a few things:
* When telemarketers call you they use a 'script.' (Below you'll find your own script to use back on them. When a telemarketer starts getting asked the right questions, they start getting nervous. This can be very amusing.)
* If telemarketers violate certain federal regulations while speaking to you, you may be able to sue them for $500.
* Most importantly, if you ask to be put on a company's Do Not Call List, they may not call you again for 10 years.
Tuesday, July 13, 2010
Howtotelemarketing.blogspot.com presents to you who are telemarketers.?
Howtotelemarketing.blogspot.com presents to you who are telemarketers.?
Who Are Telemarketers?
Most telemarketers fall into three main categories, ELDERLY, because they need the money and are too old to be hired anywhere else, DISABLED, also because of job limitations, and SINGLE/DIVORCED/WIDOWED MOTHERS, who are just trying to raise and provide for their kids. This may be the only job available for them and it is a real job.
What is Telemarketing?
Telemarketing is a cost effective way for companies to promote products or services to individuals and businesses across the country. Companies such as banks, credit card companies, unions etc., hire call centers to market their service or product to current customers or cardholders across the United States. The call centers are provided with a call list, (which is not perfectly updated for it is nearly impossible to do that), then it's fed into a huge computer called a dialer. It distributes the calls to the terminals where someone is sitting ready to receive your hello as your name pops up on their screen.
The telemarketers are in a large room filled with computer terminals that receive the calls. There may be at least 200 people separated into groups called teams. Each team has been trained to a specific program or product that was brought in by a client . They are all talking at once to different people about different products/services so that is why you hear all the back ground noise. Some people get spooked when hearing other voices thinking they are being called by scammer but never fear it is a legitimate call. It's just the way the business is set up.
Who Are Telemarketers?
Most telemarketers fall into three main categories, ELDERLY, because they need the money and are too old to be hired anywhere else, DISABLED, also because of job limitations, and SINGLE/DIVORCED/WIDOWED MOTHERS, who are just trying to raise and provide for their kids. This may be the only job available for them and it is a real job.
What is Telemarketing?
Telemarketing is a cost effective way for companies to promote products or services to individuals and businesses across the country. Companies such as banks, credit card companies, unions etc., hire call centers to market their service or product to current customers or cardholders across the United States. The call centers are provided with a call list, (which is not perfectly updated for it is nearly impossible to do that), then it's fed into a huge computer called a dialer. It distributes the calls to the terminals where someone is sitting ready to receive your hello as your name pops up on their screen.
The telemarketers are in a large room filled with computer terminals that receive the calls. There may be at least 200 people separated into groups called teams. Each team has been trained to a specific program or product that was brought in by a client . They are all talking at once to different people about different products/services so that is why you hear all the back ground noise. Some people get spooked when hearing other voices thinking they are being called by scammer but never fear it is a legitimate call. It's just the way the business is set up.
Sunday, July 11, 2010
howtotelemarketing.blogspot.com presents work from home telemarketing,
Work From Home Telemarketing Jobs, Virtual Call Center Jobs, Call Center Work At Home Jobs
howtotelemarketing.blogspot.com is the leading Internet provider of information and resources related to work from home telemarketing jobs, virtual call center jobs, and call center work at home jobs. Internet users seeking legitimate home-based call center employment will find current work at home job listings (free) and employers seeking to recruit call center agents to work from home are invited to advertise job openings on this site.
But that's not all. If you are looking for information about anything related to telemarketing work at home or virtual call center employment, from virtual call center solutions, to the latest news, articles and more, you will find it here. We also feature several custom job search pages, including telemarketing jobs and call center jobs searches for visitors seeking employment in a traditional call center.
howtotelemarketing.blogspot.com is the leading Internet provider of information and resources related to work from home telemarketing jobs, virtual call center jobs, and call center work at home jobs. Internet users seeking legitimate home-based call center employment will find current work at home job listings (free) and employers seeking to recruit call center agents to work from home are invited to advertise job openings on this site.
But that's not all. If you are looking for information about anything related to telemarketing work at home or virtual call center employment, from virtual call center solutions, to the latest news, articles and more, you will find it here. We also feature several custom job search pages, including telemarketing jobs and call center jobs searches for visitors seeking employment in a traditional call center.
Friday, July 9, 2010
How To Telemarketing Blogspot presents your telemarketing faults.
How To Telemarketing Blogspot presents your telemarketing faults.
One important skill that a telesales professional must possess is the ability to listen actively. Tips and tricks on telesales, telemarketing and cold calling are usually geared towards what you have to say such as asking the right questions. There is not enough emphasis placed on what you should do after asking questions. You only have to listen. It may seem so simple but all fully realize that it plays a vital role to be successful in cold calling.
Communication should be a two-way process. In telesales, this definition sometimes becomes a one-sided ballgame as most telesales professionals overwhelm their prospects with information, depriving them the opportunity to talk. They are too eager to do their sales pitch. They come off as being too pushy, thus driving people away instead of gaining their trust.
Your goal is to get valuable information from your prospects so you have to listen most of the time. A mistake telesales professionals keep doing is half listening. They can hear their prospect talking but their attention is focused on formulating what to say next to keep the sales presentation rolling. When you listen, you should give your full, undivided attention to your prospect.
You can enhance your listening skills by following these guidelines.
HowToTelemarketing Blogspot presents your telemarketing faults.
Do not interrupt. After asking your question, pause and allow your prospect to talk freely. Do not interrupt them while they are talking. It not only makes you rude and disrespectful; it also shows that you are not really interested in what they have to say.
Ask questions by rephrasing what the prospect said. You can ask "Do you mean that..." to verify that you fully understood the situation. It also helps build rapport as your prospect sees that you care enough to listen to them.
Listen after the prospect is done talking. Telesales professionals have the tendency to talk right away after the prospect is done talking. You think they are done once they stop talking but they actually have a lot more to say if you allow them. So just wait for just about three seconds before you take your turn. You may hear silence but at the end of that silence the prospect start talking again, giving you more information that may be very valuable.
Listen to yourself. Record your own calls and you will be surprised at the "mistakes" you committed or the way you sounded. Listening to your own recordings is a great way to correct your own "faults".
One important skill that a telesales professional must possess is the ability to listen actively. Tips and tricks on telesales, telemarketing and cold calling are usually geared towards what you have to say such as asking the right questions. There is not enough emphasis placed on what you should do after asking questions. You only have to listen. It may seem so simple but all fully realize that it plays a vital role to be successful in cold calling.
Communication should be a two-way process. In telesales, this definition sometimes becomes a one-sided ballgame as most telesales professionals overwhelm their prospects with information, depriving them the opportunity to talk. They are too eager to do their sales pitch. They come off as being too pushy, thus driving people away instead of gaining their trust.
Your goal is to get valuable information from your prospects so you have to listen most of the time. A mistake telesales professionals keep doing is half listening. They can hear their prospect talking but their attention is focused on formulating what to say next to keep the sales presentation rolling. When you listen, you should give your full, undivided attention to your prospect.
You can enhance your listening skills by following these guidelines.
HowToTelemarketing Blogspot presents your telemarketing faults.
Do not interrupt. After asking your question, pause and allow your prospect to talk freely. Do not interrupt them while they are talking. It not only makes you rude and disrespectful; it also shows that you are not really interested in what they have to say.
Ask questions by rephrasing what the prospect said. You can ask "Do you mean that..." to verify that you fully understood the situation. It also helps build rapport as your prospect sees that you care enough to listen to them.
Listen after the prospect is done talking. Telesales professionals have the tendency to talk right away after the prospect is done talking. You think they are done once they stop talking but they actually have a lot more to say if you allow them. So just wait for just about three seconds before you take your turn. You may hear silence but at the end of that silence the prospect start talking again, giving you more information that may be very valuable.
Listen to yourself. Record your own calls and you will be surprised at the "mistakes" you committed or the way you sounded. Listening to your own recordings is a great way to correct your own "faults".
Thursday, July 8, 2010
Software Development course
A course on 'Bioinformatics Software Development' using EMBOSS will be held in the training room at Hinxton Hall on 18th - 20th April, 2006.
The course will give a good introduction to programming in EMBOSS. You will gain experience in all the steps in writing a basic sequence analysis application using the EMBOSS programming libraries.
The course would suit competent programmers, probably with at least a couple of years of experience. To get the most from the course, a reasonable working knowledge of C is required, familiarity with pointers is helpful but not essential. That said, all are welcome regardless of background or experience.
The course is a good opportunity to meet the EMBOSS developers and discuss your software projects with them. We are keen to collaborate with external developers and invite you to bring your ideas for discussion on the course.
Announcements
Courses will be run on 18th - 20th April, 2006. Places are limited and the two dates are likely to get booked up quickly so please email Liz Ford now to reserve a place or Jon Ison for further information.
The course will give a good introduction to programming in EMBOSS. You will gain experience in all the steps in writing a basic sequence analysis application using the EMBOSS programming libraries.
The course would suit competent programmers, probably with at least a couple of years of experience. To get the most from the course, a reasonable working knowledge of C is required, familiarity with pointers is helpful but not essential. That said, all are welcome regardless of background or experience.
The course is a good opportunity to meet the EMBOSS developers and discuss your software projects with them. We are keen to collaborate with external developers and invite you to bring your ideas for discussion on the course.
Announcements
Courses will be run on 18th - 20th April, 2006. Places are limited and the two dates are likely to get booked up quickly so please email Liz Ford now to reserve a place or Jon Ison for further information.
Wednesday, July 7, 2010
Telemarketing service companies and softaware solutions
A telemarketing service software solution makes it possible to efficiently conduct business with potential customers and current clients on a broader scale than ever before. Telemarketing services vary in size, but all offer multi-level support to various kinds of organizations with the help of a telemarketing service software solution. Businesses involved with education, healthcare, legal services and global businesses can all benefit from inbound and outbound telemarketing services. Not-for-profit organizations and political campaigns often make use of telemarketing services in special ways. Government agencies often outsource their telephone bank needs to telemarketing service providers that assist them with their daily inbound and outbound calls. While many telemarketing companies have basic computer services at their disposal, relatively few of them have installed comprehensive a telemarketing service software solution that can be customized to meet the expectations of their tech-savvy clientele. The industry has designed customized telemarketing service software solutions that not only route calls for telemarketing services, but are customizable to meet each clients’ sales, marketing and other telecommunications goals. Telemarketing service leaders like 1-800 We Answer have recognized the need to innovate, and have implemented technology, telemarketing service software solutions and additional business services to provide added value to their clients. They have taken the end-product in telemarketing service software solutions to new levels.
More and more telemarketing service companies realize that clients require individualized solutions for their campaigns. Cookie cutter solutions generally don’t provide good sales results. When a client contacts a telemarketing service, a sales representative will take all the time needed to ask the client a specific set of questions that will not only create a telemarketing script, but will also customize the telemarketing service software solution to meet the campaign’s needs. The telemarketing service software solution presents the script and all the other information that the telemarketer needs, directly on the telemarketer’s computer monitor. For example, a startup company’s telemarketing campaign for a new product can use many different call center and fulfillment options. These options can include direct mailing, outbound and inbound telemarketing, product fulfillment, information pack fulfillment, broadcast messaging, faxing and call-outs, and much more. The telemarketing service steps in and takes over any and all of these tasks on behalf of the client. The telemarketing company, if it has the capability, can provide full mailing and fulfillment services for the direct mail portion of the marketing campaign: postcards, direct mail pieces, sales letters, information packs and more. These services can easily be handled by a telemarketing company like 1-800 We Answer through the use of a sophisticated telemarketing service software solution. Telemarketing companies can handle inbound sales calls in response to a direct mail campaign, television, radio and other media advertising and other product and service inquiries. Telemarketing services also can connect new customers with your company’s products and services, by generating sales leads, making sales calls and other outbound calls to your market. Telemarketing services are able to provide broadcast messaging by voice, fax and email in certain markets. Broadcast messaging involves distributing a voice or text message about your product and service to as many people as possible by telephone, email or fax. When telemarketing services use broadcast messaging, the recipient has the option of speaking with a live telemarketer by pressing a button on his or her phone to purchase a product, set up an appointment, request more information or any other type of response. These tasks are easily handled through the use of a proprietary telemarketing service software solution.
Telemarketing service companies may also contract with clients to place follow up calls with respondents and prospects, including follow-up phone calls, telephone confirmation of purchases, event attendance scheduling and confirmation, and appointment setting and confirmation. The telemarketing service can also follow up with prospects and respondents by the use of letter, fax, email or even by invoice. Businesses reap the advantages of using a telemarketing service, particularly a telemarketing service coupled with an in-house product fulfillment center, to help reduce their operating costs and constraints.
Telemarketing service software solutions step in to do more than just present the operators with scripts and contact tracking; they help managers control the entire client campaign from the beginning to completion
More and more telemarketing service companies realize that clients require individualized solutions for their campaigns. Cookie cutter solutions generally don’t provide good sales results. When a client contacts a telemarketing service, a sales representative will take all the time needed to ask the client a specific set of questions that will not only create a telemarketing script, but will also customize the telemarketing service software solution to meet the campaign’s needs. The telemarketing service software solution presents the script and all the other information that the telemarketer needs, directly on the telemarketer’s computer monitor. For example, a startup company’s telemarketing campaign for a new product can use many different call center and fulfillment options. These options can include direct mailing, outbound and inbound telemarketing, product fulfillment, information pack fulfillment, broadcast messaging, faxing and call-outs, and much more. The telemarketing service steps in and takes over any and all of these tasks on behalf of the client. The telemarketing company, if it has the capability, can provide full mailing and fulfillment services for the direct mail portion of the marketing campaign: postcards, direct mail pieces, sales letters, information packs and more. These services can easily be handled by a telemarketing company like 1-800 We Answer through the use of a sophisticated telemarketing service software solution. Telemarketing companies can handle inbound sales calls in response to a direct mail campaign, television, radio and other media advertising and other product and service inquiries. Telemarketing services also can connect new customers with your company’s products and services, by generating sales leads, making sales calls and other outbound calls to your market. Telemarketing services are able to provide broadcast messaging by voice, fax and email in certain markets. Broadcast messaging involves distributing a voice or text message about your product and service to as many people as possible by telephone, email or fax. When telemarketing services use broadcast messaging, the recipient has the option of speaking with a live telemarketer by pressing a button on his or her phone to purchase a product, set up an appointment, request more information or any other type of response. These tasks are easily handled through the use of a proprietary telemarketing service software solution.
Telemarketing service companies may also contract with clients to place follow up calls with respondents and prospects, including follow-up phone calls, telephone confirmation of purchases, event attendance scheduling and confirmation, and appointment setting and confirmation. The telemarketing service can also follow up with prospects and respondents by the use of letter, fax, email or even by invoice. Businesses reap the advantages of using a telemarketing service, particularly a telemarketing service coupled with an in-house product fulfillment center, to help reduce their operating costs and constraints.
Telemarketing service software solutions step in to do more than just present the operators with scripts and contact tracking; they help managers control the entire client campaign from the beginning to completion
Friday, July 2, 2010
Technology, not methodology in telemarketing
"Solicitation is much less personal today," said Russell G. Weigand, president of Campbell & Company. Telephone programs have replaced volunteers in annual fund campaigns. The five- or ten-minute phone conversations provide less time to develop understanding of the institution's mission and vision, nor can an institution provide the same stewardship by phone that was possible in face-to-face visits, he observed.
Weigand recalled the practice at Berea College in the 70s when each of the institution's donors, regardless of gift size, would receive a personal visit from a representative of the college.
"We see the results [of the changes] in capital campaigns with unprepared constituencies. There is less understanding of the case and fewer volunteers with solicitation experience."
Technology, not methodology
Freyd complained, "In telemarketing, technology is being used too often as a replacement for methodology. It isn't about processing names and doing it as inexpensively as possible. That [approach] doesn't lead to any long-term results. You still need to have cause, case and constituents in your program." The Yale program adapted major-gift techniques to mail and telephone communication. Too few managers take that fundraiser approach today, he said.
Weigand recalled the practice at Berea College in the 70s when each of the institution's donors, regardless of gift size, would receive a personal visit from a representative of the college.
"We see the results [of the changes] in capital campaigns with unprepared constituencies. There is less understanding of the case and fewer volunteers with solicitation experience."
Technology, not methodology
Freyd complained, "In telemarketing, technology is being used too often as a replacement for methodology. It isn't about processing names and doing it as inexpensively as possible. That [approach] doesn't lead to any long-term results. You still need to have cause, case and constituents in your program." The Yale program adapted major-gift techniques to mail and telephone communication. Too few managers take that fundraiser approach today, he said.
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