Call Center Software for Improved Management and Service
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Learn more about Cisco Unified Contact Center Enterprise
Call center software from Cisco allows you to manage customer interactions based on almost any contact attribute.
Call center software from Cisco offers a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to improve management throughout the call center. With the Cisco Unified Intelligent Contact Management Enterprise, you'll have a scalable solution that enables dynamic customer interactions.
Call Center Software for Better Management Across Multiple Channels
Call center software from Cisco enables you to integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.
Call Center Software That Offers Powerful Capabilities for Enhanced Customer Contact
Call center software from Cisco provides solutions that help manage customer interactions and route them based on almost any contact attribute. Here are just a few of the powerful capabilities offered by Cisco Unified Intelligent Contact Management Enterprise:
* Virtualize contact center routing, reporting, and computer telephony integration across third-party automatic call distribution (ACD) and interactive voice response (IVR) systems
* Interface with carriers' networks for pre-routing and delegation of calls targeted to one or more contact centers
* Segment customers and monitor resource activity and availability
* Deliver each contact to the most appropriate resource anywhere in the enterprise
* Profile each customer using contact-related data, such as dialed number and calling line ID
* Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths)
Monday, November 29, 2010
Sunday, November 21, 2010
Telemarketing Terms and Conditions
This website is controlled by Financial Telemarketing Services Limited ('fts'), a public limited company registered in England and Wales under registration number 2794024. Our registered address is Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire, WD6 2XX, United Kingdom.
These Terms and Conditions of Use govern your use of this fts website. We strongly advise you to read the Terms and Conditions of Use as they form a contract between you and fts for utilization of the website.
If you do not agree with these Terms and Conditions of Use please do not use this website. By accessing the website you are deemed to have accepted these terms and conditions in full.
Your attention is also drawn to the About Us page and our Privacy Policy both of which contain important information that you are advised to read.
2. OUR OBLIGATION TO YOU
Financial Telemarketing Services Limited will use its reasonable endeavours to maintain this website in an acceptable working condition. However, as we cannot guarantee that this will always be the case we cannot accept responsibility for any interruptions or failures in the operation of this website or for any defects that may exist, or for any costs, loss of profits, loss of data, or consequential losses arising from your use of, or inability to access or use the website. In addition fts does not warrant that the information accessible via this web site is accurate complete or current.
Access to the website may be suspended temporarily or permanently without notice.
3. DISCLAIMERS
a. fts or its affiliates, directors, employees or other representatives shall not be liable for any damages arising in contract, tort, negligence statutory duty for any loss of profits, revenue or good will or any type of consequential loss, indirect or special loss or damage whatever arising from or in any way connected with this website or these Terms and Conditions of Use. For the avoidance of doubt nothing in this contract shall exclude fts's liability for death or personal injury arising from the negligence of fts, its servants or agents or any other liability which it is prohibited from excluding by law.
b. The materials on this site do not constitute financial or other professional advice.
c. The definitive version of any fts document is the original printed version which is available upon request from our registered office.
d. fts accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.
These Terms and Conditions of Use govern your use of this fts website. We strongly advise you to read the Terms and Conditions of Use as they form a contract between you and fts for utilization of the website.
If you do not agree with these Terms and Conditions of Use please do not use this website. By accessing the website you are deemed to have accepted these terms and conditions in full.
Your attention is also drawn to the About Us page and our Privacy Policy both of which contain important information that you are advised to read.
2. OUR OBLIGATION TO YOU
Financial Telemarketing Services Limited will use its reasonable endeavours to maintain this website in an acceptable working condition. However, as we cannot guarantee that this will always be the case we cannot accept responsibility for any interruptions or failures in the operation of this website or for any defects that may exist, or for any costs, loss of profits, loss of data, or consequential losses arising from your use of, or inability to access or use the website. In addition fts does not warrant that the information accessible via this web site is accurate complete or current.
Access to the website may be suspended temporarily or permanently without notice.
3. DISCLAIMERS
a. fts or its affiliates, directors, employees or other representatives shall not be liable for any damages arising in contract, tort, negligence statutory duty for any loss of profits, revenue or good will or any type of consequential loss, indirect or special loss or damage whatever arising from or in any way connected with this website or these Terms and Conditions of Use. For the avoidance of doubt nothing in this contract shall exclude fts's liability for death or personal injury arising from the negligence of fts, its servants or agents or any other liability which it is prohibited from excluding by law.
b. The materials on this site do not constitute financial or other professional advice.
c. The definitive version of any fts document is the original printed version which is available upon request from our registered office.
d. fts accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.
Thursday, November 11, 2010
Telemarketing Tips
Telemarketing, or telesales, is predominantly used in the B2B industry because of its efficiency and potency as a mechanism for contacting prospects and closing sales. It is also a great method for generating repeat business from existing clients.
In today's market trend, however, there is a need for telemarketers to improve the way they communicate with customers and prospects. They not only need to compete with other phone marketers for drawing the attention of prospects, but also cope with the emergence of new advertising methods and a host of other marketing schemes.
The nature of phone-based marketing creates distinct selling conditions. Telemarketers are entirely dependent on the words they use and the tone in their voices.
It is necessary to understand that telemarketing does not make up the whole sales process. Instead, it is just a portion of the entire sales strategy. Also, like all other marketing methods, telemarketing success relies on constantly having qualified prospects to contact.
If you are a telemarketer, there are proven telemarketing best practices that can help you improve the way you conduct cold-calling. Below are some tips to help you become better at what you do:
• You only have a few seconds to make a great first impression over the phone. You need to prepare carefully in each call to build up your chances of grabbing the attention of the prospect rather than being rejected.
• Always show professional courtesy. Bear in mind that you are a selling professional who is just using the telephone as your selling tool.
• Your job requires sincerity. Deceptive behavior radiates over the phone even if your customers or prospects cannot see you. Insincerity impacts your call negatively.
• Keep your work station clean and organized. A clean surrounding will help you concentrate on your calls.
• This may not always get emphasized in telemarketing, but it is necessary to dress comfortably and professionally even if prospects can't see you.
• Smile during your calls. Have a mirror handy so you can see if you are losing that smile.
• It is a no no to practice on real prospects to warm up your work day. If you really need to, practice with friends or co-agents.
• In order to meet your yearly goals, you must first know what your daily goals are. You should keep a record of your daily progress.
• Make a note of important contacts that you need to follow up on.
• Be aware how successful you are at getting through to the key decision makers. This will help you determine which areas in your calling strategy need to be improved or corrected.
• Identify what your best selling time is (that is, the hours your customers or prospects are most accessible and are most responsive to your efforts). You can learn this through experience. You can also perform your own research and planning to help with this endeavor whenever you have free time.
• Use past calling experiences to help you with current situations. To illustrate, if you encounter similar objections from decision makers, think about how you were able to overcome these objections in the past.
• Create a call guide to keep you on track in each call. Avoid reading from it during your conversation with the prospects.
• You may use other materials to supplement your calls such as follow-up emails or online catalogs.
In today's market trend, however, there is a need for telemarketers to improve the way they communicate with customers and prospects. They not only need to compete with other phone marketers for drawing the attention of prospects, but also cope with the emergence of new advertising methods and a host of other marketing schemes.
The nature of phone-based marketing creates distinct selling conditions. Telemarketers are entirely dependent on the words they use and the tone in their voices.
It is necessary to understand that telemarketing does not make up the whole sales process. Instead, it is just a portion of the entire sales strategy. Also, like all other marketing methods, telemarketing success relies on constantly having qualified prospects to contact.
If you are a telemarketer, there are proven telemarketing best practices that can help you improve the way you conduct cold-calling. Below are some tips to help you become better at what you do:
• You only have a few seconds to make a great first impression over the phone. You need to prepare carefully in each call to build up your chances of grabbing the attention of the prospect rather than being rejected.
• Always show professional courtesy. Bear in mind that you are a selling professional who is just using the telephone as your selling tool.
• Your job requires sincerity. Deceptive behavior radiates over the phone even if your customers or prospects cannot see you. Insincerity impacts your call negatively.
• Keep your work station clean and organized. A clean surrounding will help you concentrate on your calls.
• This may not always get emphasized in telemarketing, but it is necessary to dress comfortably and professionally even if prospects can't see you.
• Smile during your calls. Have a mirror handy so you can see if you are losing that smile.
• It is a no no to practice on real prospects to warm up your work day. If you really need to, practice with friends or co-agents.
• In order to meet your yearly goals, you must first know what your daily goals are. You should keep a record of your daily progress.
• Make a note of important contacts that you need to follow up on.
• Be aware how successful you are at getting through to the key decision makers. This will help you determine which areas in your calling strategy need to be improved or corrected.
• Identify what your best selling time is (that is, the hours your customers or prospects are most accessible and are most responsive to your efforts). You can learn this through experience. You can also perform your own research and planning to help with this endeavor whenever you have free time.
• Use past calling experiences to help you with current situations. To illustrate, if you encounter similar objections from decision makers, think about how you were able to overcome these objections in the past.
• Create a call guide to keep you on track in each call. Avoid reading from it during your conversation with the prospects.
• You may use other materials to supplement your calls such as follow-up emails or online catalogs.
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