Outsourcing your call center solution to Pakistan, rather than performing the work in-house, allows you to choose a small or large contact center, depending on your needs and budget. A small contact center inPakistan might offer more personalized service. At a large call center, you run the risk of being a small fish in a very big pond. Agents working at smaller call centers in Pakistan might also benefit from more individual attention from management, which is crucial for initial and ongoing training and development in order to maximize performance levels. Smaller contact centers can also be faster to respond since there is less red tape to slow down progress. Finally, employee turnover is usually lower in smaller call centers in Pakistan, which could be attributed to a close knit family atmosphere.
On the other hand, larger call centres in Pakistan offer formal coaching and career progression due to more structure. They will also most likely have more cutting edge technology, tools and equipment. This can have a huge impact on which call center solution will best match your needs. A large centre in Pakistan naturally also has more staff members, which is convenient when you need to increase your sales force or increase the number of inbound representatives to coincide with a new product launch, for instance.
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