Here are a few insider tips and tricks to help you make the best decision on an outbound call center for your business needs.
Dream team. When training the Telephone Sales Representatives (TSRs), it is important to use the best resource you have available: your own successful sales team. Consult your sales force when developing outbound call scripts to ensure that they are accurate, correctly worded, and true to your business objective. The outbound call centers are experts at outbound calling, but you know your business best!
800 Numbers. Sometimes TSRs will need to leave messages for potential customers that include a telephone number. The outbound call center you are working with may offer to purchase and set up a telephone number for this purpose, but you are better off purchasing your own 800 number for outbound calling purposes. If you ever need to switch outbound call centers, you can keep the same number and stay consistent with your potential client base. (Don’t forget to use this trick for email addresses as well!)
Commission talks. Working with an outbound call center whose TSRs work for commission can often get you better results. A guaranteed hourly rate may not be as motivational as merit-based pay, so keep that in mind as you scout potential outbound call centers.
Script screening. Outbound call centers are experts at developing scripts. If your initial outbound calling campaign produces disappointing results, let them work on the script and the aspects of the pitch—often a small change can make all the difference!
Shop Around. In order to find the best outbound telemarketing call center you need to weigh your options. The more you shop around, the more you will become familiar with the pricing, the quality of the service, and the lingo of the outbound call center industry.
Let 360Telemarketing do the legwork for you, and get up to five price quotes on outbound call centers with our free service. All you do is fill out a short form detailing your needs and up to five outbound call centers will call you back with their price quotes.
It is 100% free and saves you both time and money—what are you waiting for? Click here to request free outbound call center quotes.
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